Alan Beggs

The Business Operations team develop and implement consistent operating standards across engagements, delivering standard, data-driven client service throughout the engagement lifecycle

Playing a critical role in the success of Axiom’s engagements, touching every part of the life-cycle of an engagement to drive continued and consistent scale and revenue for Axiom.

Responsibilities include;

•Work through tickets in Salesforce Service Console to provide internal teams with operational solutions

•Provide clear, consistent communication with clients and talent across the engagement lifecycle, from initial set-up to first-level customer service support, to roll-off facilitation whilst also providing general guidance, related to engagement-specific issues (PTO, timesheet entry, invoice discrepancies, IT concerns)

•Collaborate cross-functionally across Sales, Finance, IT, and Matter Management to ensure smooth and streamlined onboarding of new and returning clients

•Project manage client specific onboarding steps required for an Axiom Lawyer to start their engagement, as well as project manage onboarding requirements where third-party procurement firms is in place (e.g. Fieldglass, Beeline etc).

•Design new training documents, playbooks, and processes for internal business operations. ·

•Cross trained in Matter Set ups & invoice processing. Including reviewing SOW/MSAs.

•First line of defense for any billing questions/ issues from client throughout engagement. Autonomously identifying and reconciling issues raised by clients, escalating when necessary.

•Assists with completion of client audit/ third-party risk management (TPRM) questionnaires, vendor set ups whilst liaising with legal/ compliance, finance etc. as required).

Working for Income Dividend Processing team within Asset Servicing My main role is processing dividends across all European markets by reconciling, collecting, and ensuring payment of all income derived from equity and fixed income products using notifications sent from agents & vendors via MT564/MT566 Swift messages. • Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.

• Friendly, patient and time managed individual
• Technical representative within NOWTV Broadband with experience working alongside difficult customers making sure they receive great and memorable service when issuing complaints and issues with their broadband service.
• Ensured customer satisfaction by promptly addressing queries and concerns.
• Managed difficult situations for improved customer relations.
• Resolved complaints with effective problem-solving skills.
• Delivered excellent service to enhance client retention rate.
• Maintained detailed records, ensuring accurate data management.

• Providing great energy and engagement to customers
• Overseeing running of store, meeting and exceeding KPI’S, managing staff, making sure all Health & Safety is adhered to
• Back office duties such as cash counting and receipt filing etc
• Fostered a positive work environment, leading to increased employee satisfaction.
• Developed and delivered staff training programmes for enhanced productivity.

• Cash handling duties in back office and tills, recording deliveries and stock taking
• Key holder duties & responsible for opening/closing, dealing with local accounts and suppliers and ensuring Health & Safety is adhered to and customers receive a high standard of service from all staff.
• Managed daily operations to increase productivity.
• Reduced workplace conflicts through effective communication and negotiation skills.

• Providing excellent and memorable customer service, cash handling duties in offices and tills, recording deliveries and stock taking
• Supervisor at weekends delegating duties to staff
• Key holding duties.
• Participated actively in staff meetings contributing valuable insights towards improving store performance.
• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
• Maintained a clean, organised workspace for the efficient operation of checkout area.
• Assisted customers with product selection to ensure satisfaction.
• Handled cash transactions accurately, enhancing trust between business and clientele.
• Ensured customer satisfaction with prompt problem resolution.

• Responsible and highly motivated, helping train and coach new colleagues and supervising all check-out departments
• Time management for deliveries and staff duties making sure all targets are hit on a daily basis
• Excellent interpersonal skills with analysis capabilities on documents.

• Organising the itinerary for all trips along with delegating tasks to other leaders
• Obtaining a bus driving licence and travelling around various states on week long trips
• Maintaining overall health and safety of young adults.
• Improved camper morale by organising engaging daily activities.
• Coordinated safe transportation for camp excursions, ensuring seamless trips.
• Ensured camper safety with vigilant supervision during outdoor adventures.
• Earned trust and respect of campers by maintaining open communication channels.
• Developed effective schedules for various camp activities, promoting smooth operations.