Alan Abdullah
Swansea,West Glamorgan
Summary
Motivated and dependable professional with experience in customer service and running a self-employed exterior cleaning business in Swansea. Strong communication skills developed through handling customer enquiries, resolving issues, and building positive relationships with clients. Comfortable working in fast-paced, target-driven environments and managing responsibilities independently. Known for being reliable, organised, and committed to delivering a high standard of service.
Overview
4
4
years of professional experience
Work history
Exterior cleaning specialist
Self employed
Swansea, City and County of Swansea
2023.06 - Current
- Operate and manage an exterior cleaning business providing services including pressure washing, gutter clearing, window cleaning, and PVC/fascia cleaning.
- Manage customer bookings, scheduling, and communication while maintaining strong customer relationships.
- Deliver high-quality work and ensure customer satisfaction across all jobs.
- Handle payments, invoicing, equipment maintenance, and general business administration.
Customer service advisor
The Consumer Helpline
Swansea, City and County of Swansea
2022.09 - 2023.05
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Managed high volume of inbound calls, ensuring quick response times.
- Facilitated positive customer experiences with attentive service.
- Assisted in training new staff members, fostering a supportive work environment.
- Used persuasive selling techniques to promote company products and services successfully.
Cusomer service advisor
Sitel
Swansea, City and County of Swansea
2021.10 - 2022.04
- Increased client trust by providing accurate product information.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Handled customer queries focused on first-call resolution.
Education
GCSEs -
Morriston Comprehensive School
Swansea 09/2016 - 07/2021
Skills
- Customer Service & Client Support
- Target-Driven Environments
- Problem Solving & Conflict Resolution
- Self-Employment & Business Management
- Time Management & Reliability
- Communication & Relationship Building
Timeline
Exterior cleaning specialist
Self employed
2023.06 - Current
Customer service advisor
The Consumer Helpline
2022.09 - 2023.05
Cusomer service advisor
Sitel
2021.10 - 2022.04
GCSEs -
Morriston Comprehensive School
09/2016 - 07/2021