Alam Zaib
BILSTON,West Midlands
Summary
Detail-oriented Network Engineer strong background in network technologies and security. Young Professional with enthusiasm for industry innovations and technologies. Research new products and software developments to gain understanding of available solutions. Experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Experience in Active Directory and Cisco routers and Switches.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
First Line Network Engineer
Computors
Wolverhampton, West Midlands
05.2023 - Current
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Selected and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Investigated problems with hardware and software to trace faults.
Volunteer Helper
British Heart Foundation
Walsall, England
03.2023 - Current
- Offered flexible schedule to deliver charity goals.
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management.
- Upload valuable items British Heart Foundation's Ebay account. Which has over 1 million followers
Volunteer Support Worker
AbilityNet
Wolverhampton, England
01.2023 - Current
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Communicated technical concepts to customers clearly by phone, email and online chat.
Education
Business and Management - Corporate Strategy
De Montfort University
Leicester 09.2013 - 07.2016
A-Levels - Business
Solihull College of Technology
Solihull 09.2010 - 08.2013
A-Levels - Cyber-security
Serco
Birmingham 11.2022 - 01.2023
NVQ Level 2 - Cloud, Networks
Microsoft
Online 11.2022 -
Certificate of Higher Education - Networks
Cisco
Online 10.2023 -
Skills
- Engineering documentation
- Firewalls and endpoint security
- Troubleshooting network issues
- Network configuration
- Security technologies
- Customer communication
- Microsoft Exchange
- Wireless network set up
- FAQ updating
- Anti-virus infrastructure
- Network support
- End-user training
Languages
English
Fluent
Timeline
Certificate of Higher Education - Networks
Cisco
10.2023 -
First Line Network Engineer
Computors
05.2023 - Current
Volunteer Helper
British Heart Foundation
03.2023 - Current
Volunteer Support Worker
AbilityNet
01.2023 - Current
A-Levels - Cyber-security
Serco
11.2022 - 01.2023
NVQ Level 2 - Cloud, Networks
Microsoft
11.2022 -
Business and Management - Corporate Strategy
De Montfort University
09.2013 - 07.2016
A-Levels - Business
Solihull College of Technology
09.2010 - 08.2013
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