Alam Mohammed

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified and remediated single points of failure and security risks.
• Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
• Maintained compliance with cybersecurity regulations and measures and tracked, assessed, integrated and reported on modernization and migration processes.
• Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
• Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
• Managed and monitored installed systems for highest level of availability.
• Wrote and maintained custom scripts to increase system efficiency and performance time.

• Listened to users, communicated training and translated technical information into easily understood terms.
• Prepared and delivered instructor-led training sessions for virtual product suite.
• Created and oversaw Azure training programs for corporate delegates.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Developed lesson plans, instructional materials and written practice tests for Azure and O365 training courses.
• Developed a Youtube Channel with instructions on deployment on a vast range of content, covering but not limited too: Azure AD, On-premise and AD Connect, Azure Key Vault Deployment, Secure Networking in Azure, O365 security implementations.

• Prepared variety of different written communications, reports and documents.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Designed, developed, modified and debugged programs.
• Wrote code on Visual Studio platform using .NET Framework.
• Worked with developers to integrate resources within projects using Azure and Azure DevOps.
• Created, updated and maintained dev-ops scripts to manage, distribute and secure company data.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.

• Led projects and analyzed data to identify opportunities for improvement.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Carried out day-to-day duties accurately and efficiently.
• Analyzed developments in field to update instruction literature.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Worked with developers to integrate resources within projects using Azure and Azure DevOps.
• Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
• Coordinated deployments of new software, feature updates and fixes.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Prepared and presented supplementary learning material to support structured lessons.
• Recorded and edited videos to facilitate remote learning.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
• Designed and implemented system security and data assurance.

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices and software to set up work stations for employees.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Developed clear specifications for project plans using customer requirements.
• Documented technical workflows and knowledge to educate newly hired employees.
• Increased customer satisfaction by resolving issues.
• Developed and maintained courteous and effective working relationships.
• Monitored system performance and responded to alerts.

• Served as primary point of contact for support relating to owned solutions and products.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Administer Azure MFA Tokens for users.
• Manage iTunes devices
• Used metrics to monitor application and infrastructure performance.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Remove Windows 7 PC and set up the new Windows 10 devices. Ensuring that the computers are all patched and on the correct VLAN

• Change the bios and PXE boot onto the IPV4 network and run an installation onto the new devices.

• Use SCCM to deploy any special software for staff members with learning difficulties.

• Unpatched and patched IT devices and ensure that they are on the correct VLAN

•Trouble shoot any Devices that are not receiving any network from the ports.

• Administer the VLE (Virtual learning environment) for students and liaise with 3rd party supplier when major issues occur.

• Administer Office 365, creating and granting access to shared mailboxes and calendars.

• Build and reimage Windows devices for new and existing staff to the Windows 10 build.

• Administer emails on Exchange and assign a license to user's on Office 365.

• Administer and create SSIDs and user accounts on Cisco Meraki.

•Build new Windows 10 Devices and replace the Windows 7 Devices
•Migrate users onto the new Windows 10 system a and fulfill user requirements
•Rebuild Failed builds via SCCM and reset the devices to Windows 10 Operating system
•Deploy software via SCCM based on each user requirements on new Windows 10 device.
•Remove previous laptop and docking station, replacing them with the Windows 10 devices.
•Demonstrate the new Windows 10 device to each user and advise them on how to use the device based on a checklist system
•Update asset documentation with new user details off each device roll out
•Provide management with a weekly update on achievements and improvements for rolling out devices each week.
•Weekly Conference call with other branches around the world to discuss and share updates on their roll out status.
•Set up new docking station in each meeting room and set up a KVM switch for user's to switch input between the old and new docking station.
•Create and remove user accounts on the Active Directory.
•Set up Citrix Okta on user mobile phones providing user guidelines.
•Monitor the Comms room and data center on a daily basis.

• First point of contact for up to 15,000 user's from within the Guy's and St Thomas Hospital and other external users.
• Record, Retrieve and close incidents on ServiceNow ITIL
• Utilising Public folder Management Console to provide the user's access to view and send out emails from mail enabled folders.
• Part of the Windows 10 migration team with the responsibility of testing the first Windows 10 device and applications prior to release.
• Created, modify, reprovision and deprovision any Network user account on Active Directory based on the user requirement.
• Provide technical support for Office 2003, 2007 and 2013.
• Providing BitLocker support to unlock any devices that have been locked out.
• Utilised Terminal Server manager to provide support for remote desktop sessions from external users.
• Deploy software's via SCCM and Active directory group policies
• Provide user Remote Assistance for using Support tool and SCCM Remote Center.
• Provide Outlook mail support by rebuilding mail profiles that are corrupted as well as granting access to another user mailbox.
• Clearing the escalations and breached tickets
• Creating KB articles on Service Now and providing suggestions of improvement on the ServiceNow system to accommodate the User Needs.
• Assisting users with creating a personal website using the SharePoint platform
• Provide Mail security by releasing any email that has been detected as a potential spam email and release when the email is deemed safe