ALAINIA D. GIBSON
Watford,Hertfordshire
Summary
Dynamic supervisor with a track record of boosting customer satisfaction and team effectiveness. Proficient in problem-solving and communication, promoting a collaborative atmosphere for operational excellence. Significant experience in team leadership and customer service, known for managing team dynamics and resolving client concerns efficiently.
Overview
14
14
years of professional experience
Work History
SUPERVISOR
GUARDIAN GENERAL INSURANCE
Montego Bay
04.2021 - 01.2026
- Supported customer service by organising and assessing systems and procedure delivery.
- Managed team activities in Montego Bay office.
- Handled customer complaints to improve client satisfaction.
- Monitored branch operations to ensure regulatory compliance.
- Promoted teamwork through a positive work environment.
- Liaised with departments to enhance process efficiency.
- Compiled reports on team performance and sales for management.
BRANCH LIAISON
GUARDIAN GENERAL INSURANCE
Montego Bay
07.2020 - 12.2020
- Maintained and enhanced customer service by organizing and evaluating services, delivery of systems and procedures.
- Supervised a well-rounded team in the Montego Bay Office.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
ICT/IT/EDPM TEACHER
MALDON HIGH SCHOOL
10.2019 - 08.2020
- Teaches Information Technology, Information Communication and Technology and Electronic Document Preparation and Management to Grades 7 through to Grade 11.
CUSTOMER SERVICE SUPERVISOR
MARATHON INSURANCE BROKERS HEAD OFFICE
04.2017 - 07.2019
- Maintained and enhanced customer service by organizing and evaluating services, delivery of systems and procedures.
- Supervised a well-rounded team in the head office and trained new members of staff.
TEAM LEADER
MARATHON INSURANCE BROKERS MONTEGO BAY
Montego Bay
10.2015 - 03.2017
- Managed the Montego Bay branch office.
- Provided support to team members and customer service to clients.
WORKFORCE ANALYST
XEROX JAMAICA
11.2013 - 10.2015
- Provided support for US based clients.
- Assisted with any issues an associate(s) may encounter, analyzed and produced reports on daily production, real-time monitoring and capacity planning.
CUSTOMER SERVICE ASSOCIATE
XEROX JAMAICA
06.2013 - 11.2013
- Provided support for US based clients/customers and assisted with any problems they may have encountered with orders and provided solutions.
IT/EDPM TEACHER
MALDON HIGH SCHOOL
09.2012 - 04.2013
- Taught Information Technology to Grade 9 through to Grade 11 and Electronic Document Preparation and Management to Grades 10 through to Grade 11.
- Established positive relationships with students, parents, fellow teachers and school administrators.
IT TEACHER
HAMPTON SCHOOL
09.2011 - 04.2012
- Facilitated information technology instruction for students in grades 7, 9, and 10.
- Supported grade 11 students as form teacher while assisting the track and field team.
- Encouraged student confidence through interactive teaching methods and character-building activities.
Education
CII Level 3 Certificate - Insurance
Chartered Insurance Institute (CII)
04.2025
Certificate - Project Management
University of West Indies Open Campus
05.2019
Certificate - Supervisory Management
University of the West Indies Open Campus
07.2018
Bachelor of Science - Computing and Information Technology, Data Communication
University of Technology, Jamaica
05.2011
10 CXC and 3 CAPE Units - High School Certificate
Hampton School
06.2007
Skills
- Adaptability
- Flexibility
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Problem-solving
References
- Colleen Ten-Hue, Insurance Ops & E-Services Manager, Guardian General Insurance Company, 876-365-3664, Colleen.Ten-Hue@myguardiangroup.com
- Blossom McAnuff, Human Resource Manager, Guardian General Insurance Company, 876-869-9407, Blossom.McAnuff@myguardiangroup.com
Languages
English
Proficient
C2
Timeline
SUPERVISOR
GUARDIAN GENERAL INSURANCE
04.2021 - 01.2026
BRANCH LIAISON
GUARDIAN GENERAL INSURANCE
07.2020 - 12.2020
ICT/IT/EDPM TEACHER
MALDON HIGH SCHOOL
10.2019 - 08.2020
CUSTOMER SERVICE SUPERVISOR
MARATHON INSURANCE BROKERS HEAD OFFICE
04.2017 - 07.2019
TEAM LEADER
MARATHON INSURANCE BROKERS MONTEGO BAY
10.2015 - 03.2017
WORKFORCE ANALYST
XEROX JAMAICA
11.2013 - 10.2015
CUSTOMER SERVICE ASSOCIATE
XEROX JAMAICA
06.2013 - 11.2013
IT/EDPM TEACHER
MALDON HIGH SCHOOL
09.2012 - 04.2013
IT TEACHER
HAMPTON SCHOOL
09.2011 - 04.2012
CII Level 3 Certificate - Insurance
Chartered Insurance Institute (CII)
Certificate - Project Management
University of West Indies Open Campus
Certificate - Supervisory Management
University of the West Indies Open Campus
Bachelor of Science - Computing and Information Technology, Data Communication
University of Technology, Jamaica
10 CXC and 3 CAPE Units - High School Certificate
Hampton School