Alaina Smith
Sunderland ,Tyne and Wear
Summary
I would describe myself as a reliable and motivated individual with strong interpersonal and organisational skills, looking to transition into a new career role. Bringing strong communication, and customer service skills gained from previous roles. Quick to learn new systems and skills and able to work both independently and as part of a team to ensure patients receive a professional and welcoming service.
Overview
11
11
years of professional experience
Work history
Waitress supervisor
Melanie Wood
The lamp room
2018.10 - Current
- Managing cash on a daily basis including cashing up the till at the end of each day.
- Enhanced dining experience through friendly interaction with customers.
- Securing the premises at the end of day.
- Followed health regulations whilst handling food, promoting safe practices.
- Ensured customer satisfaction by addressing queries and complaints promptly in a professional manor.
- Supported inventory management by maintaining accurate stock records of supplies.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Taking bookings in person and via telephone using a well organised booking system on a computer.
Bartender
John Foster
The Victoria Gardens
2018.03 - 2018.10
- Handled cash transactions securely.
- Inspected customer identification to verify age against legal standards.
- Coordinated daily replenishment and stock resets to maintain organisation.
- Working as a team player and as an individual.
Waitress assistant
Joy Eales
Wetherspoons
2015.02 - 2018.02
- Maintained cleanliness in serving and dining area for hygienic environment.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
NVQ -
Sunderland college
Sunderland 09.2017
GCSEs -
Southmoor Academy
Sunderland 2015
Skills
Customer service
Time management
Team player
Problem solving
Communication
Timeline
Waitress supervisor
Melanie Wood
2018.10 - Current
Bartender
John Foster
2018.03 - 2018.10
Waitress assistant
Joy Eales
2015.02 - 2018.02
NVQ -
Sunderland college
GCSEs -
Southmoor Academy