Alain Taague
London
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
IT Trainer
Katakata & Lambeth Council non-violence Project
London
2022.07 - 2022.10
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Provided appropriate learning materials for students.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
IT Support Specialist
Sitel, UK
London
2020.04 - 2021.09
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
FAB IT SOLUTION, London
London
2018.08 - 2019.11
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science - Economics
London School of Business And Finance
London09.2014
Microsoft Technology Associate - Networking Fundamentals
Learning Curves Group
London 08.2021 - 11.2022
Skills
- Strong written and verbal communication skills.
- Maintenance of network servers - Windows Server 2008,2012,2016,2019
- Windows Administration - Windows 7/8/10, Microsoft 365
- Active directory (Users and Computers)
- DNS, DHCP, TCP/IP, (Switching/VLANs/Routing/Firewalls)
- Router/switches/firewall/printers/WIFI/VOIP/VPN
- Linux, ubuntu, bash , Microsoft powershell
Languages
French
Native language
English
Proficient
C2
Timeline
IT Trainer
Katakata & Lambeth Council non-violence Project
2022.07 - 2022.10
Microsoft Technology Associate - Networking Fundamentals
Learning Curves Group
08.2021 - 11.2022
IT Support Specialist
Sitel, UK
2020.04 - 2021.09
Customer Service Representative
FAB IT SOLUTION, London
2018.08 - 2019.11
Bachelor of Science - Economics
London School of Business And Finance
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