Alain Perrault
Hastings,East Sussex
Summary
Dynamic professional with exceptional communication skills and a calm demeanor in high-pressure situations. Proficient in Word and Excel, with a strong grasp of agile principles and user story development. Multilingual in French and familiar in utilizing collaboration tools to boost team productivity. Aiming to apply resourcefulness and technical expertise in a challenging environment.
Overview
27
27
years of professional experience
Work history
Claim Change Executive
Axa Insurance
Royal Tunbridge Wells, Kent
2008.01 - 2025.09
- Supported organisational and system improvements to implement business change strategies.
- Improve operational efficiency by adopting and using technology solutions.
- Established key relationships with stakeholders, contributing towards long-term success of the company business strategy
- Guided business teams towards achieving corporate objectives annually.
- Working with business Teams to simplify company procedures to boost employee performance.
- Working with the business and technical teams to successfully test and implement bug fixes for system changes / enhancements.
Auditing manager
SIMS/AXA
Royal Tunbridge Wells, Kent
2008.01 - 2025.09
- Implemented an agent auditing programme to provide constructive feedback to increase agent and business objectives.
- Assisted in communication across departments to support efficient auditing processes and next steps.
- Compiled detailed audit reports to promote clarity and relevant business/ agent feedback
Business Change
Hastings Direct
Hastings, East Sussex
1999.01 - 2008.11
- Quickly learned and applied the Agile way of working with business analysts teams and key stake holders.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Working with business stake holders to improve business systems and implement business change
- Working with Business Analysts and testing teams for bug identifications and fixes.
Claims Team Leader
Hastings Direct
Hastings, East Sussex
1999.01 - 2008.01
- Improved customer satisfaction through close collaboration with the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Fostered a high-performing environment to drive productivity and quality.
- Encouraged open communication, fostering a positive work culture.
- Coached team members through new or difficult workflows.
Education
GCSEs - English
Huntleys School fopr Boys
Royal Tunbridge Wells, KentSkills
- Calm under pressure
- Communication skills
- Resourcefulness
- Knowledge of Word/Excel
- Multilingual (French)
- Understanding of Agile principles
- User stories creation
- Use of collaboration tools
Affiliations
Interested:
- Technology
- Science
- Music
- The Arts
Languages
French
Proficient (C2)
Timeline
Claim Change Executive
Axa Insurance
2008.01 - 2025.09
Auditing manager
SIMS/AXA
2008.01 - 2025.09
Business Change
Hastings Direct
1999.01 - 2008.11
Claims Team Leader
Hastings Direct
1999.01 - 2008.01
GCSEs - English
Huntleys School fopr Boys