Rekio Sinclair

Outline

As a I.T Engineer at Orange Business Services, I was responsible for managing the I.T environment and supporting end users.

Key Responsibilties

• Managing threats and incidents in Microsoft Defender.
• Manage end users accounts and privileges in Azure AD.
• Software deployment in SCCM.
• Patch management in Manage Engine.
• ITAM: ordering peripherals, raising PO's, liaising with suppliers and receipting.
• Maintaining and updating an asset spreadsheet with all of the organisations laptops.
• Responding to user's support requests and resolving technical issues.
• Managing 365 for enterprise.

Key Achievements

• I played a pivotal role in delivering a "Exchange on-line" project, were we migrated the end user's email to MS 365 Exchange online. I was responsible for creating the migration schedule, creating a user guide that users could follow if they had issues and also providing support after the fact.
• I played a pivotal role in our "Mac @ work" project where we integrated Mac devices into our environment.
• I was the main point of contact for our "Outlook Mobile" project which involved setting up 120 users with the Outlook mobile app on their work phones.

Outline

As a Junior EUC Engineer for MHRA, I was responsible for migrating end users from Windows 7 to Windows 11, replacing Lenovo YOGA 260 laptops to Surface 4 laptops for over 900+ users and supporting all MHRA users after the migration process.

Key Responsibilities

• Deploying applications via SCCM.
• Preparing laptops for deployment; setting up laptops with the necessary software configurations, including installing the operating system, applications and updates.
• Updating group policy via Powershell.
• Responding to user support requests and resolving technical issues.
• Managing Microsoft 365 for Enterprise.
• Keeping track of all laptops and associated accessories (e.g Chargers, Docking Stations, USB-C to HDMI cables)
• Ensuring all the surface 4 laptops comply with organisational policies and industry regulations.
• Collaborating with other IT staff such as Project Managers, Software Engineers, Cloud Infrastructure Engineers and Service Delivery Managers.
• Generating reports related to laptop inventory, deployment progress, user feedback and other project milestones.
• Creating and maintaining documentation, such as user manuals and troubleshooting guides, to assist users and other I.T Staff.

Key Achievements

• I successfully Migrated over 900+ MHRA Users from Windows 7 to Windows 11.
• I successfully rolled out 900+ Surface 4 Laptops to MHRA users.
• I was the sole engineer located in the Canary Wharf branch supporting 900+ users.

Outline

As a Desktop Engineer I was responsible for providing 1st line and 2nd line support for Markel International employees.

Key Responsibilities

• Managing the flow of incoming support requests and escalating issues to other IT specialists.
• Determining the root cause of the problem and devising solutions to resolve the user's issue.
• Performing Helpdesk operations, ITIL related frameworks.
• Installing and configuring workstations.
• Installing, maintaining and troubleshooting mobile and desktop devices across the company.
• Networking, audio/video equipment including conferencing systems.
• Liaising with our 3rd party vendors for any requests we have.
• Achieve targets as directed by Support Services Management, e.g. average number of tickets per working day, # of problems to resolve per month or % of configuration items correctly managed.

Key Achievements

• Achieved the ITIL Foundation Cert - APMG International
• Achieved the SDI-SDA Analyst Cert - APMG International