AL-HUSSEN AL-NAJJAR
BRADFORD,West Berkshire
Summary
I am a postgraduate student in Sustainable Development at the University of Bradford, with a multidisciplinary professional background spanning humanitarian programme management, governance, and service-oriented roles across Yemen, Egypt, and the United Kingdom. I am an accomplished professional in guest relations and experience management, with strong expertise in developing and updating programme policies, procedures, and operational manuals. My work demonstrates proven leadership in supervising multisectoral projects, building effective relationships with donors and partners, and operating efficiently within fast-paced and high-pressure environments. I bring a deep understanding of humanitarian principles and protection guidelines, complemented by strong analytical problem-solving, creative thinking, and clear communication skills. Currently serving as General Secretary of the Sustainability Society at Bradford, I integrate academic insight with field experience to support inclusive, culturally sensitive, and impact-driven sustainability initiatives. Organised and proactive, with strong communication and administrative skills. Demonstrated ability in managing schedules and coordinating meetings, coupled with proficiency in office software and document management. Ready to contribute to organisational success and support team efficiency in [Desired Position] role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
GENERAL SECRETARY
SUSTAINABILITY SOCIETY – BRADFORD - UNITED KINGDOM
Bradford
2025.10 - 2026.01
- Oversee governance and administration of the Sustainability Society, ensuring compliance with University of Bradford Students’ Union regulations and good governance standards.
- Coordinate executive committee operations, including scheduling meetings, preparing agendas, taking accurate minutes, and following up on action points.
- Maintain official records and documentation, such as constitutions, policies, risk assessments, and annual reports.
- Act as the primary liaison between the Society, the Students’ Union, university departments, and external sustainability partners.
- Support strategic planning and continuity, ensuring smooth leadership transitions and institutional memory across academic years.
- Assist in organising sustainability events and campaigns, including Sustainability Week, workshops, talks, and community initiatives.
- Ensure inclusivity and accountability in decision-making processes, reflecting environmental justice and sustainable governance principles.
- Contribute to funding applications and reporting, including grant proposals, budgets, and impact documentation.
- Support communication and member engagement, coordinating announcements, emails, and official correspondence.
CUSTOMER SERVICE
MEPS – National Payment Company – Egypt
Cairo, Cairo
2025.01 - 2025.07
- Provided frontline customer support for national electronic payment services, resolving transaction issues, account inquiries, and system-related concerns in a fast-paced financial environment.
- Handled sensitive financial data in compliance with data protection, security, and internal regulatory procedures.
- Liaised with technical and operations teams to escalate and track complex payment system issues, ensuring timely resolution.
- Maintained accurate service records and reports, contributing to service quality monitoring and continuous improvement.
- Delivered high-quality customer experience by communicating complex payment processes clearly and professionally to diverse users.
- Supported service reliability and trust in national digital payment infrastructure through prompt and accountable customer engagement.
FRONT DESK
ROSE HOTEL – YEMEN
2024.01 - 2024.12
- Managed front desk operations, including guest check-in/check-out, reservations, and daily cash handling.
- Delivered high-quality customer service to local and international guests, ensuring a welcoming and professional experience.
- Handled guest inquiries, complaints, and special requests, resolving issues efficiently while maintaining service standards.
- Coordinated with housekeeping and management teams to ensure room availability, cleanliness, and smooth daily operations.
- Maintained accurate records and guest documentation, ensuring confidentiality and compliance with hotel procedures.
- Demonstrated adaptability and professionalism in a challenging operational context, maintaining service continuity under pressure.
PROJECT MANAGER
YARD YEMEN
2020.01 - 2023.01
- Supporting the programme development and submission of high-quality project proposals, Sustainable Development concept notes and expressions of interest to donors and affiliates, designating clear roles and responsibilities and ensuring inputs from key technical and field teams.
- Conducting research to identify potential funding opportunities from various sources such as government agencies, foundations, corporations, and international organizations. Keeping track of relevant grants and funding trends.
- Assisting in developing and updating program Policies, Procedures, and Manuals;
- Quality check proposal submissions for language, grammar and narrative flow and cross-check narrative and budget documents for consistency and coherence.
- Working with the Finance Manager, Executive and all Program leaders (PMs and Technical specialists) to respond timely on any query raised related to any submitted proposal. This includes tracking for feedback whenever assigned by CEO.
- Support the Top management to identify and secure funding from a diverse range of institutional, private, foundation and in-country donor sources.
- Developing accurate and realistic project budgets in collaboration with finance and program teams. Monitoring grant expenditures, tracking financial performance, and ensuring adherence to budgetary guidelines and donor regulations.
- Coordinate closely with the Executive to maintain an up-to-date funding grid.
- Support the coordination and review of quality donor reporting.
- Working with top management to ensure 100% compliance with donor reporting requirement.
- Deliver Capacity building for Programme staff in the area of Proposal writing, and internal and donor report writing.
TEAM SUPERVISOR
YARD YEMEN
2019.07 - 2019.12
- Supervise the implementation of all RRM activities with the technical support of the Distribution Team leaders.
- Review achievements and constraints in a weekly basis; and provide feedback accordingly.
- In charge of the day-to-day guidance of the RRM field staff making sure that the project implementations are in line with YARD technical guideline and donor regulations and are done on time with quality.
- Follow up on a daily basis with the support department (finance, logistics, HR and administration) to guarantee the smooth running of RRM activities that include movement planning, internal request, payments, HR, etc.
- Ensure that the security plan and procedure is adhered to in all operations, including staff movements, Distribution Activities etc.
- Consolidate weekly and monthly activity progress reports to Donor.
- Identify training needs of RRM teams, community Key informative and all the service providers, and organize/facilitate training events as needed.
- In close coordination with Supervisor team and Field Monitors, ensure that all the implemented activities are monitored and evaluated regularly, and data are collected on a weekly, monthly and quarterly basis.
Education
Master of Science - SUSTAINABLE DEVELOPMENT
UNIVERSITY OF BRADFORD
Bradford, UK 2025.09 - 2026.09
BACHELOR DEGREE - INTERNATIONAL BUSINESS MANAGEMENT
LEBANESE INTERNATIONAL UNIVERSITY (LIU)
Yemen 2019.01 - 2023.01
Skills
- Guest Relations & Experience Management
- Developing and updating program Policies, Procedures, and Manuals; Supervising multisectoral projects
- Punctual and always respect deadlines
- High understanding of humanitarian principles and protection guidelines
- Experience in building and maintaining relationships with donors
- Guest Relations & Experience Management
- Fast Learner, flexible, Self-motivated, very organized and fast learner
- Analytical and innovative problem-solving skills and creative thinking Excellent communication and persuasion skills
- Excellent leadership skills and ability of working under pressure & time management
- Efficiency & Fast-Paced Environments
- Awareness and respect for cultural differences, ability to work in multicultural environments
LANGUAGES & COMPUTER SKILLS
Excellent skills (Speaking- Reading –Writing).
Excellent in (MS Office, Outlook, etc.)
ATLAS Accounting System, QuickBooks System.
One Grants Management System (OneGMS)
REFERENCES
Upon Request
COURSES
- A Training workshop in Tourism & Hospitality Courses
- A Training workshop in prevention of sexual exploitation and abuse PSEA.
- A Training workshop in Information Management and Mine Action Programs.
- A Training workshop in Humanitarian Access Training
- A Training workshop in ATLAS Accounting System.
- A Training workshop in the Global Programming System (GPS).
- A Training workshop in the RRM Referral Mechanism
- A Course on Monitoring and Evaluation principles.
- A Full Course in Advanced Excel
- A Course on Prevent sexual Exploitation and Abuse PSEA (Online Course)
- A Course on Prevent Gender based Violence GBV and how to deal their victims (Online Course)
- A Course on how to conduct a Protection Assessment in the field
- A Course on Mental health and psychosocial support (MHPSS)
- A Training workshop in using KOBO System – Protection
- A training in how to use the Rapid Response Mechanism (RRM) Dashboard System
- A Training workshop in using Fingerprint System for the employee’s attendance. (BETA)
- A Course on Sphere Standards for Humanitarian Response
- A Course on Fundamental Monitoring and evaluation
- A Training workshop in Communication Skills – Counsel for Training and Human Development.
- A Training workshop in Last Mile Assurance LMA (Programme Supple)
- A Training workshop in Total Quality Management TQM
Timeline
GENERAL SECRETARY
SUSTAINABILITY SOCIETY – BRADFORD - UNITED KINGDOM
2025.10 - 2026.01
Master of Science - SUSTAINABLE DEVELOPMENT
UNIVERSITY OF BRADFORD
2025.09 - 2026.09
CUSTOMER SERVICE
MEPS – National Payment Company – Egypt
2025.01 - 2025.07
FRONT DESK
ROSE HOTEL – YEMEN
2024.01 - 2024.12
PROJECT MANAGER
YARD YEMEN
2020.01 - 2023.01
TEAM SUPERVISOR
YARD YEMEN
2019.07 - 2019.12
BACHELOR DEGREE - INTERNATIONAL BUSINESS MANAGEMENT
LEBANESE INTERNATIONAL UNIVERSITY (LIU)
2019.01 - 2023.01