Akua Agyeiwaa
London
Summary
Organised and dependable administrator with experience supporting the Ministry of Justice, HM Courts & Tribunals Service, the NHS and other customer-focused organisations. Throughout my career, I have developed strong administrative, customer service and communication skills, working in fast-paced environments where accuracy, confidentiality and attention to detail are essential.
I enjoy working with people and take pride in providing professional, efficient support while managing competing priorities and meeting deadlines. Whether preparing legal documents, maintaining records, coordinating appointments or assisting customers, I always aim to deliver a high standard of service.
To strengthen my skills further, I recently completed training through the Restart Programme, including Customer Service, Project Management, Information Security and Safeguarding. I am now ready to return to work full-time and am looking for an opportunity where I can make a positive contribution from day one
Overview
16
16
years of professional experience
Work history
Civil Service Administrative Officer / Court Clerk
Brook Street – HM Courts & Tribunals Service
Birmingham April 2025 – June 2025
2025.04 - 2025.07
- Dealt with smooth running of over 3 court hearings daily by preparing case files and legal documentation.
- Maintained and managed over 50 plus accurate court records and updated case management systems.
- Handled sensitive information with complete confidentiality.
- Prepared judicial orders and processed court correspondence.
- Worked closely with judges, legal professionals and court users to ensure proceedings ran efficiently.
Civil service Administrative Officer
Brook Street – HM Courts & Tribunals Service
Birmingham
2023.01 - 2024.07
- Prepared court files, legal documents and hearing bundles. Managed electronic and paper filing systems.
- Updated case management systems accurately and within deadlines.
- Supported judges, legal teams and court users with administrative tasks.
- Ensured compliance with court procedures and data protection requirements
- Handled, escalated and resolved customer issues, such as following hearing dates and court issues, with 100 % customer satisfaction.
Administrative Assistant (Bank)
NHS Birmingham Primary Care Trust
Birmingham, January 2022 – May 2022
2022.01 - 2022.05
- Scheduled patient appointments and managed clinical diaries.
- Responded to telephone and email enquiries professionally.
- Processed referrals and maintained accurate patient records.
- Handled confidential information in line with NHS policies.
Laboratory technician
Dante Labs / Immensa Health Clinic
Wolverhampton June 2021 – December 2021
2021.06 - 2021.10
- Process patient samples accurately and efficiently under lab procedures.
- Operate laboratory equipment and follow quality standards during daily work.
- Update laboratory records using the LIMS system for traceability.
- Investigate testing issues and complete corrective documentation when required.
Census officer
Office For National Statistics
Wolverhampton
2021.03 - 2021.05
- Managed interviews and gathered census information while maintaining consistent accuracy.
- Reviewed information prior to entering records into company systems.
- Coordinated respectful public interactions while safeguarding confidential information throughout.
Customer service associate cashier
Costco Wholesale
London
2009.08 - 2019.12
- Handled customer service demands across a busy retail setting with consistency.
- Processed cash, card, and refund transactions, maintaining compliance with payment procedures.
- Addressed customer queries and complaints professionally while coaching and supporting colleagues.
Care Coordinator / Team Leader
Mayfair Home Care, London
London
2016.01 - 2018.12
- Coordinated care services and planned staff rotas for consistent coverage.
- Created care plans and completed risk assessments for each client.
- Updated client records in Coldharbour and maintained accurate documentation.
Education
BIIAB Level 2: Certificate in Principles of Customer Service
Release Potential
Wolverhampton 2001.05 -
Teaching Assistant
The Digital College Highfield Qualifications
Safeguarding Children and Young People
The Digital College Highfield Qualifications
Introduction to Project Management
The Digital College Highfield Qualifications
Introduction Business Administration
The Digital College Highfield Qualifications
Fundamentals in Management and Leadership
Introduction Business Administration
BSc Hon Biomedical Science -
The University of Greenwich
LondonSkills
Administrative support
Customer service
Records management
Data entry and document preparation
Microsoft Office proficiency
Confidentiality and GDPR compliance
Team collaboration
Time management
Effective communication
Problem solving and attention to detail
Timeline
Civil Service Administrative Officer / Court Clerk
Brook Street – HM Courts & Tribunals Service
2025.04 - 2025.07
Civil service Administrative Officer
Brook Street – HM Courts & Tribunals Service
2023.01 - 2024.07
Administrative Assistant (Bank)
NHS Birmingham Primary Care Trust
2022.01 - 2022.05
Laboratory technician
Dante Labs / Immensa Health Clinic
2021.06 - 2021.10
Census officer
Office For National Statistics
2021.03 - 2021.05
Care Coordinator / Team Leader
Mayfair Home Care, London
2016.01 - 2018.12
Customer service associate cashier
Costco Wholesale
2009.08 - 2019.12
BIIAB Level 2: Certificate in Principles of Customer Service
Release Potential
2001.05 -
Teaching Assistant
The Digital College Highfield Qualifications
Safeguarding Children and Young People
The Digital College Highfield Qualifications
Introduction to Project Management
The Digital College Highfield Qualifications
Introduction Business Administration
The Digital College Highfield Qualifications
Fundamentals in Management and Leadership
Introduction Business Administration
BSc Hon Biomedical Science -
The University of Greenwich