Aksinja Ionova
Kingston upon Thames,Surrey
Summary
Dedicated Fleet Operations Specialist highly effective in undertaking administrative and programme management tasks. Skilled in developing and implementing fleet and sales processes, managing multiple client accounts, maintaining strong relationships with dealer networks and other stakeholders. First-Class graduate of the University of Roehampton with a BA in Creative Writing.
Overview
7
7
years of professional experience
Work history
Fleet Operations Specialist
Toyota
Burgh Heath
04.2024 - Current
- MS Projects – Automate Flow, Power Automate, Power BI
- Ensure the accurate validation and approval for vehicle price protection
- Communicate internally and with dealer networks to resolve outstanding queries
- Manage fleet policies, order checks, reporting, and forecasting
- Systems enhancements, purchase orders and invoicing
Operations Desk Controller/Administrator
Ryan-Jayberg
New Malden
02.2023 - 04.2024
- Maintained part liaison between engineers, stores, suppliers and clients
- Updated the Service Management computer system
- Allocated calls to the Service engineers
- Checked orders, updated reports, and arranged out-of-hours work
- Maintained accuracy of all administration and paperwork
- Personal project: helped to migrate data for the new website, created/edited content
Client Services Associate
Fidelity International
Lower Kingswood
11.2022 - 02.2023
- Handled customer interactions through a range of channels (phone, email, letter)
- Performed transaction requests/account amendments on behalf of the customer
- Advised clients of products and services and sold additional offerings to increase sales numbers
- Reduced customer wait times by adhering to call target timeframes
- Collaborated and offered support with extra tasks to meet team goals
Administrator/Content Writer
Southcare Homes Group
Sutton, Greater London
05.2022 - 09.2022
- Worked on a long-term project to create an Employee Welcome Handbook
- Conducted interviews with residents and staff to create monthly promotional newsletters
- Supported the proprietors with high-quality executive personal assistance and administrative tasks
- Assisted with the collation, storage and recording of archive documentation
- Provided accurate and efficient typing support from written and recorded material
Sales Assistant
Fenwick, The Bentall Centre
Kingston upon Thames
09.2018 - 11.2022
- Worked with denim and designer contemporary brands
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers
- Processed returned or exchanged items and provided refunds to customers
- Developed a strong customer focus as well as knowledge of the product
- Resolved customer complaints and process issues with proactive problem-solving skills
Content Creator & Social Media Intern
Alexandra Primary School
Kingston upon Thames
01.2022 - 05.2022
- Produced high-quality, impactful content to strict deadlines, consistently meeting brand standards
- Assisted the team on long and short-term projects like shooting and special events
- Conducted market research to understand the customer base and enhance products
- Curated and edited visual and written content for various digital platforms, maintaining brand consistency
- Coordinated with project managers to prioritise translation assignments
Sales Assistant
Russell & Bromley
New Bond Street
08.2017 - 09.2018
- Provided excellent customer care through prompt complaint resolution and quality of service
- Liaised with other stores to get a customer's desired product
- Covered extra shifts and maintained a flexible schedule to achieve store goals
- Attended regular training opportunities to maintain up-to-date product and service knowledge
- Upheld a positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers
Education
A levels -
Secondary School Atgimimo Gymnasium
Lithuania 01.2003 - 01/2015
BA (Hons) Creative Writing (1st) -
University of Roehampton
01.2019 - 01/2022
Skills
- Service coordination
- Project Management
- Pricing and quoting
- Logistical planning
- Operational support
- Client account management
- Attention to detail
- Customer relationship building
- Database management
- Research and analysis
- Forecasting
- Microsoft Projects
- Supplier negotiation
- Product knowledge
- Multilingual
Languages
Russian
Native
English
Fluent
Lithuanian
Elementary
References
References available upon request.
Timeline
Fleet Operations Specialist
Toyota
04.2024 - Current
Operations Desk Controller/Administrator
Ryan-Jayberg
02.2023 - 04.2024
Client Services Associate
Fidelity International
11.2022 - 02.2023
Administrator/Content Writer
Southcare Homes Group
05.2022 - 09.2022
Content Creator & Social Media Intern
Alexandra Primary School
01.2022 - 05.2022
BA (Hons) Creative Writing (1st) -
University of Roehampton
01.2019 - 01/2022
Sales Assistant
Fenwick, The Bentall Centre
09.2018 - 11.2022
Sales Assistant
Russell & Bromley
08.2017 - 09.2018
A levels -
Secondary School Atgimimo Gymnasium
01.2003 - 01/2015