AKSHITHA VAGGU
BIRMINGHAM,EN
Summary
Dedicated professional with expertise in customer relationship management software and a strong focus on customer service excellence. Demonstrates resilience, adaptability, and flexibility in dynamic retail environments, ensuring compliance with health and safety regulations while executing promotions and discounts effectively. Skilled in cash handling, store fixture maintenance, and brand understanding, aiming to leverage these competencies to enhance customer satisfaction and drive business success.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer sales associate
Reliance Retail
Hyderabad, India
11.2024 - 02.2025
- Customer Assistance: Guided customers in selecting products across various departments, ensuring their needs were met promptly.
- Transaction Management: Processed purchases efficiently, handled billing, and managed returns and exchanges in accordance with store policies.
- Inventory Oversight: Monitored stock levels, restocked shelves, and maintained organized product displays to enhance the shopping experience.
- Store Presentation: Ensured the store was clean, organized, and visually appealing, adhering to merchandising standards.
- Customer Service Excellence: Addressed customer inquiries and resolved complaints with a focus on satisfaction and retention.
Team member
Adarsh cafe & Restaurant
Hyderabad, India
07.2024 - 10.2024
- Customer Service Excellence: Delivered exceptional service in a fast-paced environment, ensuring a positive dining experience for all guests.
- Order Assistance: Assisted customers with food and beverage orders, providing menu information and recommendations.
- Dining Area Maintenance: Maintained cleanliness and organization in the dining area, ensuring a welcoming atmosphere.
- Team Collaboration: Worked collaboratively with kitchen and front-of-house staff to ensure smooth operations.
- Cash Handling: Managed cash registers and processed payments accurately and efficiently.
Education
Bachelor of Business Administration - Finance
Avinash College Of Commerce
India 06.2021 - 06.2024
Intermidate - Commerce
The Hyderabad Public School Ramanthapur
India 06.2019 - 06.2021
Skills
- Customer relationship management software
- Resilience building
- Adaptability and Flexibility
- Customer Service
- Customer focus
- Brand understanding
- Cash handling
- Store fixture maintenance
- Promotions and discounts execution
- Health and Safety regulations
Languages
English
Fluent
Timeline
Customer sales associate
Reliance Retail
11.2024 - 02.2025
Team member
Adarsh cafe & Restaurant
07.2024 - 10.2024
Bachelor of Business Administration - Finance
Avinash College Of Commerce
06.2021 - 06.2024
Intermidate - Commerce
The Hyderabad Public School Ramanthapur
06.2019 - 06.2021
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