Akshitha Gollapiinni

Responsibilities:

• Allocate environments to the users based on their testing requirements for each sprint in PI.
• Perform installation, monitoring, and reporting on installed databases, which includes administration and operation services.
• Perform refresh activities on Oracle 12 databases.
• Developing, managing, testing backup and recovery plans. Controlling access privileges and permissions on databases.
• Write scripts related to stored procedures and triggers.
• We also deal with Application Operations. This service encompasses planning, installation, Automating various tasks that are carried out on daily basis.
• Account for the performance, operation, and serviceability of the application. monitoring of and reporting on installed applications.
• Deploying applications to servers on LINUX platforms.
• Debug an application problem and resolve difficult debugging issues across application.
• Good understanding of ITIL/ITSM framework and its use in day-to-day delivery/improvement Automating various tasks that are carried out on our applications.
• Set up ITRS Geneos Monitoring tool in order to monitor application's status.
• As a lead, I am responsible for directing the team through their daily routine and ensure there are no escalations.
• Escalation point of contact for any issues that needs immediate attention and when the application is getting impacted.
• Excellent people management skills, communication capabilities and presentation skills.
• Submit feedback reports for the resources in our team.
• Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
• Fostered culture of continuous improvement, leading by example and encouraging innovation at all levels.
• Enhanced team skill sets with targeted training programs, elevating overall productivity and project outcomes.
• Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times.
• Led cross-functional teams to develop and launch new software products, achieving market recognition for innovation.
• Improved client satisfaction by customizing service delivery approaches according to unique business needs.
• Followed all company policies and procedures to deliver quality work.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Supported department leadership in implementing new policies, procedures and controls.

Responsibilities:

• Allocate environments to the users based on their testing requirements for each sprint in PI.
• Perform installation, monitoring, and reporting on installed databases, which includes administration and operation services.
• Perform refresh activities on Oracle 12 databases.
• Developing, managing, testing backup and recovery plans. Controlling access privileges and permissions on databases.
• Write scripts related to stored procedures and triggers.
• We also deal with Application Operations. This service encompasses planning, installation, Automating various tasks that are carried out on daily basis.
• Account for the performance, operation, and serviceability of the application. monitoring of and reporting on installed applications.
• Deploying applications to servers on LINUX platforms.
• Debug an application problem and resolve difficult debugging issues across application.
• Good understanding of ITIL/ITSM framework and its use in day-to-day delivery/improvement Automating various tasks that are carried out on our applications.
• Set up ITRS Geneos Monitoring tool in order to monitor application's status.
• As a lead, I am responsible for directing the team through their daily routine and ensure there are no escalations.
• Escalation point of contact for any issues that needs immediate attention and when the application is getting impacted.
• Excellent people management skills, communication capabilities and presentation skills.
• Streamlined workflow processes by analyzing existing systems and recommending strategic enhancements.
• Managed stakeholder communications, ensuring alignment on project goals and deliverables.
• Conducted regular performance evaluations of team members, promoting continuous improvement initiatives.
• Analyzed data trends to inform decision-making and optimize resource allocation for projects.
• Implemented quality assurance standards resulting in improved service delivery and client satisfaction.
• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
• Supported department leadership in implementing new policies, procedures and controls.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Led cross-functional teams to implement process improvements, enhancing operational efficiency and reducing turnaround times.
• Developed and executed training programs for new staff, fostering team development and knowledge retention.
• Analyzed performance metrics to identify trends, informing strategic decisions and optimizing resource allocation.
• Streamlined workflows by integrating advanced software tools, resulting in improved accuracy and reduced manual errors.
• Worked in London from client's location from Feb-2020 to Jan-2021.

• Perform installation, monitoring, and reporting on installed databases, which includes administration and operation services.
• Perform refresh activities on Oracle 12 databases.
• Developing, managing, testing backup and recovery plans.
• Controlling access privileges and permissions on databases. Write scripts related to stored procedures and triggers.
• We also deal with Application Operations. This service encompasses planning, installation, monitoring of and reporting on installed applications.
• Deploying applications to servers on LINUX platforms.
• Automating various tasks that are carried out on daily basis.
• Account for the performance, operation, and serviceability of the application.
• Debug an application problem and resolve difficult debugging issues across application.
• Automating various tasks that are carried out on our applications.
• Set up ITRS Geneos Monitoring tool in order to monitor application's status.
• Good understanding of ITIL/ITSM framework and its use in day-to-day delivery/improvement operations.
• As a lead, I am responsible for directing the team through their daily routine and ensure there are no escalations.