Akshay Meghji
Leicester
Summary
A highly motivated and customer-focused professional with experience in customer service, operational quality control, and team leadership within fast-paced environments. Skilled in handling customer enquiries and complaints, maintaining accurate records, resolving operational issues, and delivering high standards of customer satisfaction while working effectively under pressure.
Currently working as a Quality Technician at DHL, responsible for daily operational audits, customer communication, root cause investigations, and corrective action planning to ensure service quality and compliance standards are consistently maintained. Alongside this role, I continue to work part-time as a Crew Trainer at McDonald's, where I support team development, train new employees, and deliver excellent customer service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Quality Technician
DHL Supply Chain
Derby
2022.08 - Current
- Conduct daily operational and quality audits to ensure customer and company standards are consistently maintained.
- Handle customer complaints, enquiries, and quality concerns professionally using internal company systems.
- Maintain accurate and up-to-date records of customer complaints, investigations, corrective actions, and resolutions.
- Communicate effectively with customers regarding complaint investigations, rectifications, and operational updates.
- Support managers with root cause investigations and implement corrective action plans to prevent recurring issues.
- Monitor daily operational activities and yard management to maintain workflow efficiency and service quality.
- Ensure customer requests and operational deadlines are completed accurately and within agreed timeframes.
- Investigate operational quality issues and support teams in maintaining high service and product quality standards.
- Carry out compliance, environmental, hygiene, and safety audits across the site to minimise operational risks.
- Work collaboratively with operational staff and management teams to identify service gaps and improve processes.
- Monitor stock and inventory accuracy using Blue Yonder supply chain management software.
- Raise internal and customer complaints where required and coordinate investigations to achieve effective resolutions.
- Maintain high hygiene, health & safety, and operational standards throughout the site.
- Create and update working procedures and step-by-step operational guides for staff.
- Provide clear feedback to customers regarding complaint investigations, rectifications, corrective actions, and resolutions to ensure effective communication and customer satisfaction.
Crew Trainer
McDonald's
Leicestershire
2022.04 - Current
- Deliver excellent customer service within a fast-paced customer-facing environment.
- Train and support new employees on company procedures, customer service standards, and operational processes.
- Assist with onboarding and orientation of new team members to ensure smooth integration into the workplace.
- Adapt training methods to support individual learning styles and improve team performance.
- Monitor employee performance and provide constructive feedback and coaching where required.
- Support management teams in maintaining operational efficiency during busy trading periods.
- Manage kitchen operations during peak hours to ensure customer orders are prepared accurately and delivered on time.
- Developed strong leadership, mentoring, teamwork, and problem-solving skills through progression from Crew Member to Crew Trainer.
Education
Leicester College
Leicester 2021.09 - 2022.06
Skills
- Ability to work under pressure
- Customer service excellence
- Complaint resolution
- Communication skills
- Organization and time management
- Team collaboration
- Decision making
- Self-motivation and diligence
- Operational auditing and compliance
- Root cause analysis
- Corrective action planning
- Software proficiency
- Experience in fast-paced environments
Languages
English
Fluent
Fluent in Hindi
Intermediate
Gujarati
Native
Affiliations
• Watching movies and spending time with friends and family
• Learning new skills and improving myself both personally and professionally
• Interested in technology and computers
• Swimming and playing badminton in my spare time
• Playing and watching sports, especially cricket
• Watching sports on TV and keeping up to date with major sporting events
• Enjoy working as part of a team and meeting new people
• Enjoy video editing and creative digital content
Timeline
Quality Technician
DHL Supply Chain
2022.08 - Current
Crew Trainer
McDonald's
2022.04 - Current
Leicester College
2021.09 - 2022.06