Akshay Kumar
57 Warwick Street, Norwich, UK
Summary
Career Objective:
Qualified Marketing Executive with 5 years of experience in B2C and B2B marketing. Proficient in project management, ensuring timely and successful execution of marketing initiatives that deliver measurable results. Expert in strategizing company growth and monitoring new business technologies and markets closely.
Overview
7
7
years of professional experience
Work History
Care Officer
Healthcare Homes
10.2023 - Current
- Provide compassionate care and support to residents in accordance with their individual care plans and preferences.
- Monitor residents' well-being and report any changes or concerns to the nursing staff or management team promptly.
- Collaborate effectively with multidisciplinary teams, including nurses, doctors, therapists, and social workers, to ensure comprehensive care coordination.
- Continuously update knowledge and skills through training and professional development opportunities to deliver high-quality care in line with best practices and regulatory requirements.
- Provide emotional support and companionship to residents, building trusting relationships based on empathy, respect, and understanding.
Project Intern
Business Enquirer
10.2022 - 01.2023
- Contributed to securing deals totaling over £25,000 through proactive client engagement and effective project management
- Participated in creation and maintenance of project tracking tools, verifying clear communication of inherent expectations and responsibilities.
- Produced professional reports, documents and presentations for project needs.
- Worked with senior leadership to complete complex projects on time and under-budget.
Customer Care Assistant
McDonald's UK
11.2022 - 10.2023
- Maintaining in-depth product knowledge to offer sound, comprehensive customer guidance and advice.
- Delivering consistently high levels of customer care, enhancing satisfaction ratings and customer loyalty.
- Addressing customer complaints calmly and professionally, seeking swift resolution for positive outcomes.
- Ensuring customer areas remained spotlessly clean and tidy, upholding high store standards.
- Providing a warm, friendly welcome to customers, advising of current promotions and offers to increase average spends.
Marketing & Business Development Manager
Axis Education Consultant, Jalandhar
01.2020 - 09.2022
- Collaborated with marketing and communications teams on standardisation, design and production of marketing materials.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Assessed marketing campaigns using key metrics and performance indicators.
- Produced engaging online marketing campaigns resulting in achieving targets.
- Maximised outreach by implementing marketing strategies to grow customer base.
- Crafted marketing plans based upon extensive research and prospects targeting.
- Created sales strategies to promote advertising offerings and motivate larger deals.
Project Lead
FINISH Society NGO (Sponsored by ITC
10.2018 - 12.2020
- Maintained friendly and professional customer interactions.
- Educated customers on available processes and services.
- Interviewed applicants and identified viable candidates based on enthusiasm and ability to project positive image.
- Supervised 16 employees to achieve optimal productivity to drive client retention.
- Automated contact management systems to improve alignment with client objectives.
Retail Sales Associate
EASYDAY Club Super Market – Future Retail
01.2017 - 09.2018
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Inspected products and services to comply with quality standards.
- Thrived in fast-paced environment with energy and enthusiasm.
- Measured and accurately processed materials to minimise wastage.
- Met budget targets through responsible planning and resource allocation.
- Spoke to customers in multiple languages to resolve problems and answer questions.
Education
Master of Arts - Broadcast Journalism & Digital Journalism International
University of East Anglia
Norwich, NFK09.2023
Bachelor of Arts - Journalism & Mass Communication
Guru Nanak Dev University
Amritsar2018
12th (Senior Secondary) - Non- Medical
Punjab School Education Board
Kapurthala2015
10th (Secondary) -
Punjab School Education Board
Kapurthala2013
Skills
- Marketing communications (Campaign Planning, Email Marketing, Digital Marketing)
- CRM Software (Proficient in Salesforce, HubSpot, or other CRM platforms, Data Entry and Management)
- Customer service and care (Excellent Communication Skills, Problem-solving and Conflict Resolution
- Social Media Engagement (Platform-specific Knowledge (Facebook, Instagram, Twitter, LinkedIn, etc), Content Strategy Development)
- Leadership Skills (Decision-making and Problem-solving, Decision-making and Problem-solving))
- Performance metrics analysis (Utilizing Tools like Google Analytics, Tableau, or Custom Dashboards)
Additional Information
LinkedIN Profile - https://www.linkedin.com/in/akshay-sharma-044225141/
Languages
English
Proficient
C2
Punjabi
Proficient
C2
Hindi
Proficient
C2
Timeline
Care Officer
Healthcare Homes
10.2023 - Current
Customer Care Assistant
McDonald's UK
11.2022 - 10.2023
Project Intern
Business Enquirer
10.2022 - 01.2023
Marketing & Business Development Manager
Axis Education Consultant, Jalandhar
01.2020 - 09.2022
Project Lead
FINISH Society NGO (Sponsored by ITC
10.2018 - 12.2020
Retail Sales Associate
EASYDAY Club Super Market – Future Retail
01.2017 - 09.2018
Master of Arts - Broadcast Journalism & Digital Journalism International
University of East Anglia
Bachelor of Arts - Journalism & Mass Communication
Guru Nanak Dev University
12th (Senior Secondary) - Non- Medical
Punjab School Education Board
10th (Secondary) -
Punjab School Education Board
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