Akshay Jethwa

• Currently working as a Restaurant Manager at Poetry by Love & Cheesecake, where I oversee daily operations and ensure the smooth functioning of the restaurant.
• Utilize strong leadership and management skills to effectively lead a team and provide excellent customer service.
• Utilize problem-solving skills to address any issues or challenges that arise, ensuring a positive dining experience for customers.
• Implement effective management techniques to optimize efficiency and productivity in the restaurant.
• Utilize strong organizational and communication skills to coordinate with staff and ensure smooth operations.
• Utilize food service industry knowledge to maintain high standards of quality and ensure customer satisfactionProblem Solving
• Food safety and hygiene
• Vendor Management

• As a Cafe Manager at Cafe Coffee Day, I successfully managed daily operations and ensured excellent customer service.
• Utilized leadership skills to effectively lead and motivate a team of employees, resulting in increased productivity and customer satisfaction.
• Utilized problem-solving skills to address any issues or challenges that arose, ensuring a positive dining experience for customers.
• Demonstrated strong organizational skills in managing inventory, scheduling, and other administrative tasks.
• Utilized excellent communication skills to coordinate with staff and provide clear instructions and feedback.
• Utilized food service industry knowledge to maintain high standards of quality and ensure customer satisfaction.

Flipkart Chat Process

• Handled customer queries and complaints through chat support for Flipkart customers.
• Resolved order-related issues including returns, refunds, cancellations, and delivery concerns.
• Maintained high customer satisfaction by providing accurate and timely resolutions.
• Followed company SOPs and quality standards while meeting productivity targets.
• Demonstrated strong written communication and problem-solving skills.