Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
Work History
IT SUPPORT ENGINEER
Flipkart
01.2024 - 04.2024
Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Outdoor Catering Worker (PART TIME)
Marriot Hotel
01.2023 - 04.2024
Expedited service times through effective communication with chefs, servers, and event organizers.
Supported company growth by actively seeking new business opportunities at local networking events and trade shows.
Contributed to event success by skillfully arranging buffet tables and attractive food displays.
RECONSILATION ANALYST
HP
01.2023 - 01.2024
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Education
Master of Science - SUPPLY CHAIN MANAGEMENT
ANGLIA RUSKIN UNIVERSITY
Chelmsford, United Kingdom
05.2025
Associate of Arts - INVESTMENT BANKING
IMARTICUS
BANGALORE
06.2023
Bachelor of Commerce - Computer Networking And Telecommunications
IHRD
PALAKKAD
06.2022
Skills
IT Asset Management
Email Administration
Desktop support
Mac systems
Data Recovery
Microsoft Outlook
Food safety knowledge
Waste Reduction Strategies
Buffet Management
Languages
Malayalam
Native language
English
Proficient
C2
Tamil
Proficient
C2
Timeline
IT SUPPORT ENGINEER
Flipkart
01.2024 - 04.2024
Outdoor Catering Worker (PART TIME)
Marriot Hotel
01.2023 - 04.2024
RECONSILATION ANALYST
HP
01.2023 - 01.2024
Master of Science - SUPPLY CHAIN MANAGEMENT
ANGLIA RUSKIN UNIVERSITY
Associate of Arts - INVESTMENT BANKING
IMARTICUS
Bachelor of Commerce - Computer Networking And Telecommunications