Akshay Ete
Birmingham,United Kingdom
Summary
Dynamic and results-driven operations leader with a proven track record in managing B2B and B2C operations. Expertise in driving sales growth, optimizing supply chain processes, and enhancing customer experiences. Committed to fostering a high-performance team culture and implementing innovative strategies to achieve organizational goals. Seeking to leverage strong leadership and operational management skills in a challenging new role.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Supervisor
Greggs PLC
Birmingham, Birmingham
2024.12 - Current
Led daily operations, ensuring performance standards were met and exceeded
- Spearheaded initiatives achieving 15% increase in revenue growth
- Conducted training for new hires, focusing on policies and customer service excellence
- Monitored inventory levels and collaborated with management to optimize stock
- Ensured exceptional customer experiences through effective communication and problem resolution
- Enforced quality and hygiene standards in food preparation and service
- Conducted regular inspections to ensure compliance with health and safety regulations
- Collaborated with marketing team to promote special offers and increase sales
Hospitality Host
Liverpool Football Club
Liverpool
2024.02 - 2025.03
- Greeting and seating guests in hospitality suites, ensuring everyone feel welcomed and valued
- Delivering exceptional table service in VIP areas, including food and beverage provision
- Assisting with event coordination, such as dining experiences and corporate events
- Adhering to health and safety regulations at all times
- Supporting operational procedures, including pre-event briefings and post-event feedback sessions
- Acting as brand ambassador for Liverpool Football Club by upholding its values and professionalism
Shift Runner
McDonald's
2023.10 - 2025.01
- Supervise daily operations to ensure smooth functioning of shifts
- Lead and motivate a team of staff, providing training and support to enhance performance
- Address customer inquiries and resolve complaints promptly to maintain high satisfaction levels
- Coordinate with kitchen and front-of-house staff to ensure timely service and order accuracy
- Monitor inventory levels and place orders to prevent stock shortages
- Conduct cash handling and end-of-day reconciliation processes
Customer Sales Executive
Satisfice B.P.O Pvt Ltd
2022.03 - 2023.04
- Built strong client relationships, understanding their needs, and providing customized solutions
- Exceeded sales targets through upselling and cross-selling
- Collaborated with marketing and product development to align with market demands
- Conducted strategic planning, detailed market analysis, and proactive client engagement to maintain competitive advantage and customer loyalty
Education
MSc - International Business
University of Liverpool
Liverpool 2023.09 - 2024.09
Bachelor of Commerce - Bachelors Of Commerce
Somaiya University
Mumbai 2017.06 - 2020.07
Skills
- Team Leadership
- Customer Service
- Problem-Solving
- Microsoft Power Bi
- Microsoft Excel
- Database Management
- Logistics Coordination
- Strong Communication
- Time Management
- Negotiation Skills
- Sales Action Plans
- Sales and Marketing
- Customer Relationship Management
- Business Development
Personal Information
Willing To Relocate: Open to relocation as per company requirements.
Custom
I do hereby confirm that the information given above is true to the best of my knowledge.
Languages
English
Upper intermediate
B2
Certification
Power BI Essential Training
LinkedIn Learning | Issued Apr 2025
- Skills: Microsoft Power BI
Six Sigma: Black Belt
LinkedIn Learning | Issued Mar 2025
- Skills: Six Sigma Black Belt
Six Sigma: Green Belt
LinkedIn Learning | Issued Mar 2025
- Skills: Six Sigma Green Belt
Affiliations
- Professional Footballer | Competitive Athlete
References
References available upon request.
Timeline
Supervisor
Greggs PLC
2024.12 - Current
Hospitality Host
Liverpool Football Club
2024.02 - 2025.03
Shift Runner
McDonald's
2023.10 - 2025.01
MSc - International Business
University of Liverpool
2023.09 - 2024.09
Customer Sales Executive
Satisfice B.P.O Pvt Ltd
2022.03 - 2023.04
Bachelor of Commerce - Bachelors Of Commerce
Somaiya University
2017.06 - 2020.07