Akshay Babu
London,Waltham Forest
Summary
Experienced as a sales associate with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Also has history with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. I can be very reliable sales associate with strengths in inventory management and customer service. I've been a Friendly, knowledgeable and hard-working team player.
Overview
4
4
years of professional experience
Work History
Deputy Supervisor
LuLu International Shopping Mall
Kochi, Kerala, India
02.2022 - 03.2023
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Logged daily activities and notable incidents during production shifts.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Estimated costs, generated reports, and maintained detailed records.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Coordinated activities for team of various manufacturing workers.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Sales assistant
Navaratna Hypermarket
Chalakudy, Kerala, India
03.2019 - 09.2021
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to improve customer satisfaction.
- Resolved customer many complaints.
- operated payment by card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of Science - Nursing
Middlesex University
London 09.2023 -
Skills
- Customer Service
- Payment Processing
- Microsoft Excel
- Refund and exchange processing
- Stock management
- Account management
- Purchase assistance
- Complaint management
- Stock counting
- POS Systems
- Just In Time stock control
- Quality Control
- Staff scheduling
- Staff development
- Team motivation
Timeline
Bachelor of Science - Nursing
Middlesex University
09.2023 -
Deputy Supervisor
LuLu International Shopping Mall
02.2022 - 03.2023
Sales assistant
Navaratna Hypermarket
03.2019 - 09.2021
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