Summary
Overview
Work History
Education
Skills
Educationcertifications
Volunteerworkindustryengagement
Personal Information
Professional Highlights
Interests
Timeline
Hi, I’m

Akshay Agarwal

Regional Manager
Bracknell
Akshay Agarwal

Summary

Award-winning Regional Operations Manager with over two decades of leadership experience in the hospitality sector, delivering multimillion-pound revenue growth, exceptional guest satisfaction, and measurable operational efficiency. A visionary leader, recognized for transforming underperforming properties into top-ranked performers and driving innovation to future-proof business operations. Skilled in managing large-scale teams, fostering inclusive workplace cultures, and leveraging strategic acumen to achieve commercial success. Passionate about empowering people, driving excellence, and embedding sustainability at the core of operations.

Overview

2025
years of professional experience
1
Language

Work History

Premier Inn

Regional Operations Manager
3 2024 - Current

Job overview

  • Directed operations for 30 hotels with 5,777 rooms, delivering £245M annual revenue and achieving consistent success across KPIs
  • Spearheading operations across Premier Inn properties in Central London, driving a culture of guest excellence and achieving consistently over-target guest satisfaction results in cleanliness, service, and breakfast delivery
  • Delivered the highest compliance scores ever recorded in the region through rigorous standards, operational audits, and a focus on continuous improvement
  • Reduced team turnover by 20%, implementing retention strategies focused on development opportunities, recognition programs, and well-being initiatives
  • Enhanced team engagement and retention, fostering a motivated and high-performing workforce that consistently meets and exceeds KPIs
  • Optimized operational efficiencies while maintaining high service standards, ensuring peak performance in one of the most demanding hospitality markets in the UK

Premier Inn

Regional Operations Manager
03.2021 - 03.2024

Job overview

  • Directed operations for 23 hotels with 2,350 rooms, delivering £45M annual revenue and achieving consistent success across KPIs
  • Implemented cost-saving initiatives, reducing expenditure by £250k while maintaining exceptional service standards
  • Championed team well-being and engagement through bespoke training programs and recognition initiatives, driving a high-performance culture

Premier Inn

Regional Operations Manager
09.2019 - 03.2021

Job overview

  • Oversaw operations for 22 hotels, managing 1,987 rooms and a team of 650 employees
  • Designed and implemented customer satisfaction strategies adopted across the organization for their measurable impact
  • Delivered bespoke COVID-19 training programs, ensuring exceptional service quality and operational resilience during the pandemic

Premier Inn

Hotel Manager
01.2014 - 01.2019

Job overview

  • Opened Premier Inn’s largest Central London property (326 rooms, Farringdon Smithfield) and transformed Blackfriars from bottom 10% to top 10% in performance rankings
  • Drove a culture of guest excellence, consistently exceeding guest satisfaction targets across cleanliness, service, and breakfast metrics, achieving the highest compliance scores ever delivered in the region
  • Reduced team turnover by 20%, implementing targeted development programs and fostering a culture of recognition and inclusion, significantly improving retention and team morale
  • Managed dual-site operations generating £24M in annual revenue, maintaining 85-90% occupancy and consistently exceeding guest satisfaction KPIs

The Bite Company

Managing Director
07.2013 - 05.2014

Job overview

  • Founded and grew a hospitality venture, achieving profitability and enhancing market reputation through customer-centric strategies

Hilton, Marriott, Crowne Plaza

Previous Leadership Roles
01.2001 - 01.2013

Job overview

  • Progressed through roles in operations and food & beverage management, consistently exceeding KPIs and improving service standards

Education

Leading for Tomorrow Leadership Development Program

University Overview

Health & Safety for Managers

University Overview

Personal License Holder

University Overview

Disney Institute

Approach to Quality Service

University Overview

State Board of Technical Education

Diploma in Hotel Management & Catering Technology

University Overview

Skills

Strategic Planning & Business Acumen

Educationcertifications

Educationcertifications
  • Diploma in Hotel Management & Catering Technology, State Board of Technical Education, India
  • Disney Institute: Approach to Quality Service, 03/2019
  • Leading for Tomorrow Leadership Development Program, 03/2023
  • Health & Safety for Managers, 03/2019
  • Personal License Holder, 03/2018

Volunteerworkindustryengagement

Volunteerworkindustryengagement
  • D&I Champion, Co-lead for Whitbread’s REACH network, advancing diversity and inclusion initiatives.
  • Mentor & Speaker, Reverse mentor to senior executives and moderator of industry panels.
  • Industry Pioneer, Advocate for sustainable hospitality operations, recognized for leading eco-friendly initiatives.

Personal Information

Personal Information
  • Date of Birth: 10/13/80
  • Nationality: British
  • Driving License: UK Driving License: Full, clean

Professional Highlights

Professional Highlights
  • Hotel Manager of the Year, London Central Area, 03/2018, Hotel Manager of the Year, Reading Central Area, 03/2024,
  • Honored at the inaugural WiHTL & Diversity in Retail Inclusion Awards, 03/2024, Participated in the WiHTL & Diversity in Retail Inclusion Summit, featuring insightful panels, inspiring presentations, and valuable networking opportunities that reinforced strategic inclusion efforts across teams and regions.,
  • Achieved 100% Win Card scores for two consecutive years, with all 14 KPIs green across 23 hotels.,
  • Delivered £250k in cost savings by optimizing labor models and implementing the Prism Model.,
  • Co-lead for Whitbread’s Race, Religion, Culture, and Heritage Network (REACH) with over 1,000 members, driving cultural transformation through initiatives like Race Week and Night Team Recognition Week.,
  • Spearheaded the launch of Whitbread’s first all-electric hotel in 2023, showcasing a commitment to environmental innovation.

Interests

Reading , `news

Timeline

Regional Operations Manager
Premier Inn
03.2021 - 03.2024
Regional Operations Manager
Premier Inn
09.2019 - 03.2021
Hotel Manager
Premier Inn
01.2014 - 01.2019
Managing Director
The Bite Company
07.2013 - 05.2014
Previous Leadership Roles
Hilton, Marriott, Crowne Plaza
01.2001 - 01.2013
Health & Safety for Managers
1 2019
Personal License Holder
1 2018
Regional Operations Manager
Premier Inn
3 2024 - Current
Leading for Tomorrow Leadership Development Program
1 2023
Disney Institute
Approach to Quality Service
1 2019
State Board of Technical Education
Diploma in Hotel Management & Catering Technology

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Akshay AgarwalRegional Manager