Akshada Gupta
Summary
A Project Manager with experience in academic operations, program coordination, and institutional management. Holds a Master's degree in Project Management with a strong foundation in project planning, execution, and cross-functional collaboration. Proven ability to manage multiple programs, improve operational workflows, and deliver initiatives on time and within scope. Experienced in curriculum planning, resource allocation, risk management, and stakeholder communication. Adept at driving process improvements, maintaining governance standards, and supporting organizational objectives in complex, deadline-driven environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Manager
Tesco
2025.11 - 2026.02
- Managed a high-volume inbound and outbound call team, ensuring consistent service quality
- Handled escalated customer complaints and complex issues professionally
- Coordinated with internal departments to resolve service-related matters promptly
- Ensured compliance with company policies and data protection procedures
- Analyzed customer feedback to improve overall service experience
Crew trainer
McDonald's
2023.10 - 2025.10
- Welcomed customers and ensured a positive first impression
- Assisted customers with inquiries, complaints, and service issues
- Managed front counter operations and coordinated with kitchen staff
- Answered phone calls and provided information about services and promotions
- Supported management with administrative and customer-related tasks
- Provided leadership and support during peak service hours
- Monitored team performance and gave constructive feedback
- Assisted managers with shift coordination and task delegation
- Maintained high customer service standards in a fast-paced environment
Business Development Manager
BYJU's Ltd.
2022.03 - 2023.07
- Led & coordinated a 12-member sales team, setting targets, monitoring performance, & driving execution against business objectives.
- Managed customer engagement workflows using CRM systems, ensuring timely follow-ups, issue resolution, and data accuracy.
- Planned and executed marketing and sales campaigns, coordinating messaging, channels, and timelines to support revenue goals.
- Trained and onboarded new hires on operational processes, customer engagement standards, and compliance requirements.
- Oversaw payment processing and transaction workflows, ensuring adherence to organizational and regulatory guidelines.
Education
M.Sc. - Project Management
University of the West of Scotland
London 2023.09 - 2024.10
B.Tech - Computer Science Engineering
Vel Tech University
2017.08 - 2021.05
Skills
- Leadership & Stakeholder Management
- Operations & Process Improvement
- Reporting & Documentation
- Tools & Systems
Timeline
Customer Service Manager
Tesco
2025.11 - 2026.02
Crew trainer
McDonald's
2023.10 - 2025.10
M.Sc. - Project Management
University of the West of Scotland
2023.09 - 2024.10
Business Development Manager
BYJU's Ltd.
2022.03 - 2023.07
B.Tech - Computer Science Engineering
Vel Tech University
2017.08 - 2021.05