Aksa Shabir
Luton,United kindgom
Summary
With extensive experience in customer service and a solid understanding of administrative fundamentals, I excel at supporting teams and clients efficiently. I enjoy working with people, solving problems, and ensuring positive outcomes. My goal is to continue growing in a role that allows me to combine my communication, organization, and service-oriented skills to contribute to a company’s success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
engagement specialist
Riff
haarlem
05.2025 - 09.2025
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Worked flexible hours, covering nights, weekends and bank holidays.
- solving cases for the customers
- assisting customers with placing orders
Debt collector
certin
Haarlem
02.2025 - 05.2025
- Informing customers about the outstanding amount, the due date, and the consequences of non-payment.
- Agreeing on a specific payment plan with the customer (e.g., paying in installments or agreeing on an exact payment date).
- Liaised with solicitors on legal proceedings related to debt recovery actions.
- Maintained confidentiality in handling sensitive financial information.
Check-in agent
Viggo
Hoofddorp
03.2024 - 09.2024
- Assisted passengers for smooth boarding process.
- Coordinated with ground staff for expedited baggage handling processes.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Managed upset customers, restoring calm in stressful situations.
- Trained new hires on check-in procedures, fostering team competence and confidence.
Servicedesk Agent
GGM Gastro
Duivendrecht
09.2023 - 02.2024
- Creating orders and invoices, preparing quotations.
- Maintaining contact with internal and external relations.
- Accurately updating the database and administration.
- Streamlined processes for better ticket management systems.
Export Agent
CEVA Logistics
Hoofddorp
05.2023 - 09.2023
- Collaborated with sales team to understand specific client requirements; increased customer satisfaction.
- Prepared detailed reports on export activities regularly; facilitated informed decision making.
- Accepting and registering transport requests.
- Proactively identifying and resolving operational and logistical challenges that may arise during the export process.
Front office receptionist
Hampton by Hilton
Amsterdam
06.2022 - 02.2023
- Routed calls to relevant departments, ensuring efficient communication flow.
- Conducted inventory checks of office supplies regularly, preventing shortage situations.
- Enhanced company image by providing courteous reception services to clients.
- Ensured accurate information dissemination by updating notice boards regularly.
- Greeted guests promptly upon arrival, fostering a friendly atmosphere.
Administrative assistant
Bennet's Finance & Advice
Amstelveen
05.2021 - 11.2021
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Updated company databases by inputting new employee contact information and employment details.
- Organised client meetings, prepared agendas and took detailed minutes.
- Submitted timely reports which provided critical updates on various projects.
Sales assistant
Jajo Fashion
Amsterdam
09.2018 - 07.2021
- Actief deelnemen aan promotieactiviteiten en bijdragen aan het behalen van verkoopdoelstellingen.
- Collaborated effectively with team members to meet sales targets.
- Monitored trends in consumer behaviour with keen attention to detail.
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
Education
NVQ Level 3 - Financiële administratie
ROC
Amsterdam 09.2018 - 08.2021
GCSEs - Marketing Management
Bindelmeercollege
Amsterdam 08.2016 - 06.2018
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Telephone operation
- Billing experience
- Email correspondence
- Bilingual or multilingual
- Time optimisation
- Initiative taking
Affiliations
- Sports
- baking
- singing
Talen
English
Fluent
Dutch
Native
Urdu
Fluent
References
References available upon request.
Timeline
engagement specialist
Riff
05.2025 - 09.2025
Debt collector
certin
02.2025 - 05.2025
Check-in agent
Viggo
03.2024 - 09.2024
Servicedesk Agent
GGM Gastro
09.2023 - 02.2024
Export Agent
CEVA Logistics
05.2023 - 09.2023
Front office receptionist
Hampton by Hilton
06.2022 - 02.2023
Administrative assistant
Bennet's Finance & Advice
05.2021 - 11.2021
Sales assistant
Jajo Fashion
09.2018 - 07.2021
NVQ Level 3 - Financiële administratie
ROC
09.2018 - 08.2021
GCSEs - Marketing Management
Bindelmeercollege
08.2016 - 06.2018