Akosuah Serwaah Peasah
Birmingham
Summary
Dedicated professional with extensive experience in maintaining high standards of cleanliness and sanitation, notably at Milan Hotel and Resort. Expert in using efficient cleaning techniques and products, coupled with a strong commitment to health and safety compliance. Praised for reliability and exceptional customer service, consistently enhancing guest satisfaction and workplace environment.
Overview
4
4
years of professional experience
Work History
Cleaner
Anita Hotel and Bar
02.2019 - 03.2022
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Hotel Housekeeper
Milan Hotel and Resort
09.2017 - 08.2018
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
Education
MSC Public Health - Public Health
Birmingham City University
Birmingham UKBSC General Nursing - General Nursing
Neuman College of Nursing
Kumasi, Ghana09.2022
WASSCE - Science Education
Efiduase Senior High School
Kumasi, Ghana07.2016
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Knowledge of cleaning products
- Efficient Cleaning Techniques
- Restroom Sanitation
Languages
English
Advanced (C1)
Timeline
Cleaner
Anita Hotel and Bar
02.2019 - 03.2022
Hotel Housekeeper
Milan Hotel and Resort
09.2017 - 08.2018
MSC Public Health - Public Health
Birmingham City University
BSC General Nursing - General Nursing
Neuman College of Nursing
WASSCE - Science Education
Efiduase Senior High School
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