AKOSUA AGYAPOMAA OKAI
Hemel Hempstead,UK
Summary
Warm, people-focused professional transitioning from legal services to guest experience. Skilled in handling high volumes of enquiries, providing empathetic communication, and creating positive customer interactions. Adept at resolving issues calmly, supporting guests with clarity and confidence, and maintaining professionalism in fast-paced environments. Passionate about helping people, building rapport, and delivering outstanding service aligned with the fun and supportive culture at Butlin’s.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Paralegal
Elite Law Centre
London
03.2024 - 11.2025
- Handle a high volume of client calls and enquiries with patience, clarity, and empathy.
- Guide clients through processes in simple, friendly language, ensuring they feel supported.
- Resolve concerns by listening carefully, asking the right questions, and providing suitable solutions.
- Maintain accurate and confidential records, demonstrating strong attention to detail.
- Collaborate with colleagues to deliver a consistent, high-quality client experience.
State Attorney
Office of the Attorney General
Accra
11.2020 - 03.2024
- Managed diverse caseloads and responded to enquiries from the public with professionalism and care.
- Built trust and rapport with clients and partner organisations.
- Explained processes clearly to individuals from a wide range of backgrounds.
- Resolved issues through negotiation, active listening, and problem-solving.
- Prioritised multiple tasks in a fast-paced environment while maintaining accuracy.
Junior Associate / Paralegal
T. Forson & Co.
06.2019 - 11.2020
- Provided frontline client support and clarified procedures in a friendly, approachable way.
- Ensured accuracy in documentation and maintained strong organisational systems.
- Communicated effectively with clients, teams, and external partners to meet deadlines.
Legal Intern
Court of Appeal
02.2018 - 09.2018
- Supported public-facing services and handled enquiries with courtesy and professionalism.
- Strengthened administrative, organisational, and communication skills in a structured environment.
Education
Qualifying Certificate in Law - Law (BL)
Ghana School of Law
LLB - undefined
Kwame Nkrumah University of Science and Technology
BA - Sociology & Social Work
Kwame Nkrumah University of Science and Technology
Skills
- Customer & Guest Support
- Clear & Friendly Communication
- Active Listening & Empathy
- Problem Solving
- Organisation & Prioritisation
- Attention to Detail
- IT Skills: Microsoft Office, Outlook, Case Management Systems
- Ability to Work Independently & in Teams
Certification
- Human Trafficking & Best Practices in Case Management – IJM
- Prosecution of Regulatory Crime – FDA Ghana
- International Law Cyber Operations – University of Reading
- Cyber Investigations & Digital Evidence – UNODC
- Criminal Justice Executive Course – KAIPTC
REFERENCES
Available upon request
Timeline
Paralegal
Elite Law Centre
03.2024 - 11.2025
State Attorney
Office of the Attorney General
11.2020 - 03.2024
Junior Associate / Paralegal
T. Forson & Co.
06.2019 - 11.2020
Legal Intern
Court of Appeal
02.2018 - 09.2018
LLB - undefined
Kwame Nkrumah University of Science and Technology
BA - Sociology & Social Work
Kwame Nkrumah University of Science and Technology
Qualifying Certificate in Law - Law (BL)
Ghana School of Law