AKOLAWOLE AKINTAN
LONDON,City of London
Summary
Driven professional with strong leadership capabilities, ready to inspire and guide teams towards achieving organisational goals. Demonstrates exceptional communication and problem-solving skills, fostering collaboration and efficiency. Aims to enhance team performance and drive continuous improvement within workplace.
Overview
19
19
years of professional experience
Work history
Supervisor leader
TOAK CARGO SERVICES LIMITED
LONDON, LONDON
2016.09 - 2026.03
- Advanced client relationships through proactive communication and problem-solving skills.
- Reviewed and validated supplier invoices, identifying discrepancies.
- Ensured legal compliance during all stages of the shipping process.
- Liaised closely with warehouse staff for accurate inventory control.
- Managed customer service inquiries for resolution of shipment issues.
- Provided regular updates on shipment status to customers, improving transparency.
- Prepared necessary customs documentation to facilitate smooth freight transition.
- Oversaw daily logistics operations to enforce best practices.
- Maintained excellent supplier relationships to obtain favourable pricing and timelines.
Customer assistant
VOGUESHHIP FREIGHT LIMITED
LONDON, LONDON
2013.05 - 2016.08
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Improved customer relations by promptly addressing queries and concerns.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Increased sales through suggestive selling techniques.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed customer lines for minimum wait times and high satisfaction.
- Built rapport with new and existing customers to boost client retention.
Cleaning supervisor
TEAM SUPPORT
LONDON, LONDON
2007.09 - 2013.05
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Prepared reports on daily activities for management's review.
- Developed rosters and assigned duties to maximise staff utilisation.
- Promoted health and safety policies among staff leading to reduced workplace accidents.
- Decreased contamination risk by implementing rigorous cleaning procedures.
- Supervised team members, enhancing overall productivity and effectiveness.
- Introduced efficient methods of stain removal resulting in enhanced client satisfaction.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Reviewed work schedules to enhance efficiencies.
- Communicated management feedback to improve team performance.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Provided training for new staff members to ensure quality service delivery.
- Streamlined processes for improved efficiency in cleaning tasks.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
Education
Bachelor of Science - MASS COMMUNICATION
OGUN STATE POLYTECHNIC
NIGERIA10.2002
Skills
- Influence and persuasion
- Target-driven
- Outstanding customer service
- Supply chain management
- Team supervision
- Shift management
- Workflow coordination
Timeline
Supervisor leader
TOAK CARGO SERVICES LIMITED
2016.09 - 2026.03
Customer assistant
VOGUESHHIP FREIGHT LIMITED
2013.05 - 2016.08
Cleaning supervisor
TEAM SUPPORT
2007.09 - 2013.05
Bachelor of Science - MASS COMMUNICATION
OGUN STATE POLYTECHNIC