Akira McInnes
Summary
Friendly and reliable, with 1.5 years of hands-on customer service experience in busy, people-first environments. I work well under pressure, enjoy helping others, and bring a calm, clear-headed approach to solving everyday problems. Always ready to learn, and keep things running smoothy.
Overview
2
2
years of professional experience
Work history
Customer Service Assistant
Bothwell Park Service Station Ltd
Viewpark, North Lanarkshire
11.2023 - Current
- Deliver excellent customer service in a busy shop environment
- Resolve customer questions and issues calmly and efficiently
- Process transactions with care and handle cash accurately
- Maintain a clean, welcoming store and restock when needed
- Work as part of a small team and independently during quiet shifts
- Stay organised and manage tasks during busy periods
- Developed strong people skills through daily customer interactions
Education
Cardinal Newman
08/2018 - 08/2022
Pathways Program
08/2022 - 03/2023
Skills
- Effective communication skills
- Customer empathy and patience
- Quick learner and adaptable
- Positive attitude under pressure
- Team collaboration and independence
Work Placement
Nursery Assistant
Pathways Program
- Supported staff in caring for and supervising young children
- Helped with playtime, snack time, and keeping the environment safe and tidy
- Built strong communication skills by interacting with children, staff, and parents
- Learned patience, responsibility, and how to adapt in different situations
Timeline
Customer Service Assistant
Bothwell Park Service Station Ltd
11.2023 - Current
Cardinal Newman
08/2018 - 08/2022
Pathways Program
08/2022 - 03/2023
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