Akinyosoye Fagbamiye
Customer Service Associate
Birmingham,Nigeria
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of post-secondary education
1
1
Language
5
5
years of professional experience
Work History
Assistant Service Manager
Heritage Bank Plc
Ilorin, Kwara
2021.04 - 2023.05
- Trained and monitored 12 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
Customer Service Associate
Heritage Bank Plc
Ilorin, Kwara
2019.11 - 2021.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Sale Representative
Wema Bank Plc
Ado, Ekiti State
2017.11 - 2019.11
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Kwara State University
Online 2022.09 - Current
Bachelor of Science - Social Studies Education
Ekiti State University
Ado Ekiti 2008.08 - 2013.05
Skills
Verbal and written communication skills
Operational improvements
Database administration
Customer service management
Proficient in Microsoft Office
Till counting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
High School Diploma -
Kwara State University
2022.09 - Current
Assistant Service Manager
Heritage Bank Plc
2021.04 - 2023.05
Customer Service Associate
Heritage Bank Plc
2019.11 - 2021.04
Customer Sale Representative
Wema Bank Plc
2017.11 - 2019.11
Bachelor of Science - Social Studies Education
Ekiti State University
2008.08 - 2013.05