akintunde abisogun
london,united kigndom
Summary
Experienced ccna network helpdesk engineer with a proven track record in providing first-line technical support and troubleshooting complex IT issues in fast-paced environments. Proficient in network protocols (TCP/IP, DNS, DHCP), routing and switching (OSPF, BGP, EIGRP), VLAN configuration, and firewall and VPN setup. Adept at optimising network performance through monitoring tools and resolving connectivity issues across LAN, WAN, and Wi-Fi networks. Skilled in hardware configuration, system monitoring, and Active Directory management to ensure seamless operations. Strong expertise in security threat mitigation, including phishing prevention and malware protection. Demonstrates exceptional communication skills to deliver clear support to non-technical users while maintaining high service standards within established SLAs.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
glosic network
network helpdesk egineer
welling , united kingdom
02.2022 - 01.2025
- Providing first-line support, which includes assisting with technical issues related to network devices such as computers, software/hardware, and end devices such as printers, scanners, and IP phones.
- Troubleshooting various IT issues related to computers, software devices, network problems, and user access, providing fast, on-your-feet thinking in corporate environments to ensure swift and efficient progression within the network environment.
- Hardware setup: configuring and troubleshooting hardware devices to meet the security standards required at Glosic Network as a front-line desk support engineer. This includes optimising and configuring network devices, such as desktops, laptops, printers, and network equipment.
- Log issues: record and manage support tickets through a ticket system to track and trace network issues within the network, provide continuous updates, and ensure timely resolution in a fast-paced environment such as Glossic Network, where logging issues played a crucial role in the analysis of the issues.
- Software update: ensure that operating systems and software applications are kept up to date with the latest patches and security updates for a much smoother experience for end users within the Glosic network.
- Troubleshooting and resolving issues related to network connectivity (WPA2, WPA3), Wi-Fi problems, local area issues, LAN, and WAN, preventing the network from any outages that could occur if not handled within a sufficient amount of time in a fast-paced environment.
- Troubleshooting end devices: troubleshoot and resolve issues with end devices such as printers, scanners, or other peripheral devices connected to the network.
- Ticket management: prioritise, escalate, and resolve incoming IT support requests within a set and established time to provide quick and efficient progress within the established SLAs (Service Level Agreement). This was a key role for me within Glosic Network, as it ensured I was working sufficiently to meet the business standards.
- Security awareness: Strong expertise in addressing security threats such as malware, MAC address flooding, ARP spoofing, man-in-the-middle attacks, phishing prevention, password management, and safe internet practices.
- Active Directory: managing user accounts, passwords, and permissions within an organisation's network environment.
- Networking: Basic understanding of networking concepts, such as IP addressing, DHCP, DNS and VPNs.
- System Monitoring: Monitor system health and performance metrics, checking for issues related to hardware, software, or network connectivity.
- Customer Service: Strong interpersonal skills to interact with non-technical users, and provide clear, understandable support.
Education
A-Levels - bussines managment
welling 6thform
01.2019 - 06.2022
Skills
- Network protocols (TCP/IP, DNS, DHCP)
- Routing and switching (OSPF, BGP, EIGRP)
- VLAN and subnetting
- Firewall and VPN configuration
- Network hardware (routers, switches, wireless)
- network monitoring and performance optimisation
- Strong communication and documentation
- Problem-solving and critical thinking
- troubleshooting (Wireshark, ping, Traceroute)
- load balancing and QoS
- Data Visualization
- Data Cleaning
- Software Development Lifecycle
- API (Application Programming Interface)
- Routing and Switching
- Wi-Fi Security
- Latency and Packet Loss Troubleshooting
- Automation Tools
- Time Management
Accomplishments
- Successfully installed, upgraded and Configured Cisco 6500s, 4500, 4948, 3850,
3650, 3750g, 3750x 3560x and 2960 switches. - DEPLOYED AT&T FLEXWIRE VIRTUAL CISCO ROUTERS, VPALO ALTO FIREWALL
AND VRIVERBED - INSTALLED, MANAGED AND TROUBLESHOOT DELL, EXTREME SWITCHES, ARUBA
Delivered high quality design documentation & network diagrams.
APS AND NETSCALER
Certification
CCNA /Cisco Certified Network Associate
( google )Implemented cloud security fundamentals on Google Cloud Skill Badge
.( google )The basics of Google Cloud Compute skill badge
.( google )the google cloud essentials
.( google )introduction to responsible AI
.( google )machine learning operations Mlops for generative AI
.( google )introduction to gemeni for google workspace
.Itil version 4 ongoing..
WHAT PROVIDE TO AN ORGANIZATION.
As a network engineer, I can deliver a robust, secure, and high-performing network infrastructure for the organization. With expertise in configuring and managing routers, switches, and firewalls, I ensure smooth and efficient communication throughout the network. I possess a strong grasp of network design, troubleshooting, and optimization to reduce downtime and enhance productivity. Additionally, my skills in network security, including VPN setup and intrusion prevention, protect sensitive data and mitigate cyber risks. By implementing automation and cloud networking solutions, I enable the organization to remain flexible and scalable as it evolves.
Timeline
glosic network
network helpdesk egineer
02.2022 - 01.2025
A-Levels - bussines managment
welling 6thform
01.2019 - 06.2022
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