Oluwaseun Akindele
England,United Kingdom
Summary
Dedicated logistics professional with a proven track record of overseeing and managing comprehensive logistics operations, including procurement, planning, transportation, order processing, inventory management, customer service, and warehouse operations. Proficient in communication with clients and stakeholders to ensure efficient logistics operations. Seeking a challenging position in Logistics and Supply Chain Management to leverage my expertise in optimising supply chain processes, ensuring regulatory compliance, and enhancing overall efficiency to drive organisational success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Logistics and Supply Planner
Apogee Corporation (HP)
04.2024 - Current
- Managed end-to-end supply chain activities including procurement, inventory control, and distribution planning, resulting in a 10% reduction in logistics costs through process optimisation.
- Collaborated cross-functionally with sales, operations, and procurement teams to optimise material logistics, contributing to a 15% increase in operational efficiency.
- Analysed logistics data to identify bottlenecks, enhance route efficiency, and reduce operational costs, directly contributing to better planning accuracy and resource allocation.
- Maintained inventory accuracy and stock availability by monitoring levels and coordinating timely movement of goods, achieving a 98% on-time delivery rate.
- Processed and fulfilled sales orders from initiation to dispatch, ensuring accuracy and timely delivery in line with SLAs, achieving a 95% customer satisfaction rate.
- Raised and managed purchase orders, supplier quotations, and invoices in accordance with the company's procurement policies and compliance standards.
- Utilised ERP systems to manage supply chain workflows, update real-time data, and enhance overall planning accuracy and responsiveness.
- Coordinated with third-party logistics (3PL) providers and suppliers to optimise transportation plans, reducing lead times by 20%.
- Tracked shipments and delivery schedules to ensure timely receipt of goods while proactively resolving logistics issues to minimise disruptions.
- Addressed and resolved customer and invoice queries regarding deliveries, returns, and delays, achieving a 97% issue resolution rate.
- Prepared and validated all shipping and delivery documentation, including dispatch notes and proof of delivery, ensuring 100% regulatory compliance.
- Supported logistics planning in alignment with stakeholder requirements, resulting in a 12% increase in stakeholder satisfaction through consistent SLA performance.
- Fostered effective communication among departments and with external partners to improve coordination and decrease planning errors by 15%.
- Ensured adherence to transportation regulations and health and safety standards.
- Managed reverse logistics operations (RMA) for returned goods, ensuring timely processing, repair, and reintegration into inventory, contributing to a 5% improvement in overall inventory turnover.
Logistics Coordinator
Hardkore Stone
07.2019 - 03.2024
- Generated logistics reports, providing valuable insights for decision-making processes and contributing to a 15% improvement in overall logistics performance.
- Identified and implemented process improvements, resulting in an 8% increase in overall logistics efficiency.
- Coordinated the delivery and procurement of raw materials for business operations, ensuring timely availability to meet production requirements.
- Conducted market research to identify cost-saving opportunities, reducing procurement expenses without compromising quality.
- Achieved a 98.5% accuracy rate in preparing and completing shipment documentation in accordance with company standards, ensuring on-time dispatch of loads.
- Delivered exceptional customer service by providing order updates, confirming delivery dates, and meeting 95% of specific requirements.
- Established a 3PL effective communication with carriers, shipping lines, and external haulage contractors, achieving a 94% satisfaction rate.
- Conducted regular audits of inventory levels and monitored stock movement, contributing to a 12% improvement in restocking processes.
- Improved customer satisfaction by processing sales orders and ensuring seamless order fulfilment.
- Escalated unresolved customer complaints to relevant departments, facilitating swift resolution and enhancing service response times.
- Utilised advanced tracking software to monitor real-time deliveries, enabling proactive communication and transparency with stakeholders, and addressed transportation issues efficiently, minimising downtime and maintaining supply chain continuity.
Logistics Administrator
Hardkore Stone
07.2017 - 06.2019
- Ensured timely dispatch of products by preparing items according to standard operating procedures, prioritising safe transportation practices and utilising the TMS to optimise route planning.
- Managed inbound logistics by tracking shipments using the TMS, ensuring timely receipt of goods and coordinating with warehouse operations.
- Streamlined product tracking and identification processes through efficient tagging and labelling of warehouse inventory, with real-time updates integrated into the WMS.
- Efficiently managed product deliveries, optimising warehouse efficiency through coordinated storage activities and integration for seamless coordination of both inbound and outbound shipments.
- Verified the accuracy of outbound product deliveries by meticulously cross-referencing stock against dispatch documentation within platforms.
- Conducted thorough inspections of incoming stock against delivery documentation, promptly reporting any discrepancies, such as missing or damaged items, for swift resolution.
Customer Logistics Representative
Hardkore Stone
11.2015 - 06.2017
- Collaborated with internal departments to streamline processes, contributing to a 7% improvement in efficiency and a 5% increase in customer satisfaction.
- Answered customer telephone calls promptly, utilising phone etiquette, thereby reducing on-hold wait times by 15%.
- Assisted customers with diverse queries using product knowledge and service expertise, resulting in a 10% increase in customer satisfaction.
- Addressed and resolved customer product complaints, logged issues for investigation, and provided replacement items as needed, utilising strong interpersonal skills and conflict resolution techniques.
- Supported daily administrative tasks, including data entry, scheduling, document management, updating records and ensuring accurate and up-to-date information of customers' accounts.
- Gained hands-on experience in logistics operations and inventory management, overseeing a 7% improvement in overall inventory accuracy.
Education
Master of Science - Logistics and Global Operations
University of Lincoln
09/2022 - 09/2023
Bachelor of Science - Economics
Bowen University
09/2010 - 07/2014
Skills
- Freight and logistics expertise
- Cost analysis and negotiations
- Teamwork and collaboration
- Excellent and Interpersonal communication
- Resilience and Time Management
- Shipment coordination and Route Planning
- Organisational and Data analysis
- Regulatory compliance
- Demand and Supply Planning
- Logistics and Distribution Coordination
Skills and experience highlights
- Proficient in ERP and CRM systems, Microsoft Office Suite, Excel, and Outlook.
- Exceptional attention to detail in data entry, inventory management, and logistics planning.
- Excellent written and verbal communication skills for effective collaboration.
- Proven ability to make critical decisions and prioritise tasks under pressure.
- Outstanding customer service with a focus on relationship-building and issue resolution.
- Expertise in TMS, WMS, and logistics operations involving HGVs, Vans, and Containers.
- Strong negotiation skills for 3PLs, Carriers, and Suppliers, including rate agreements
- International trade professional skilled in import/export operations and customs compliance.
Certification
- Member, Chartered Institute of Logistics and Transport (CILT UK)
- Member, Chartered Institute of Procurement and Supply (MCIPS)
- AMCIEx, Chartered Institute of Export and International Trade (UK)
- Level 4: UK Import/Export with Logistics and Supply Chain Management
- Transport Manager International CPC (Road Haulage)
- Transport Management Unlocked (CPD)
- Fire Marshal (Community Service)
Technologies
MS Office Suite, Excel, ERPs, Silo, Dynamics 365, SAP, TMS, Mandata, Microlise, Sheets, CRM systems, WMS, Outlook.
Timeline
Logistics and Supply Planner
Apogee Corporation (HP)
04.2024 - Current
Logistics Coordinator
Hardkore Stone
07.2019 - 03.2024
Logistics Administrator
Hardkore Stone
07.2017 - 06.2019
Customer Logistics Representative
Hardkore Stone
11.2015 - 06.2017
Master of Science - Logistics and Global Operations
University of Lincoln
09/2022 - 09/2023
Bachelor of Science - Economics
Bowen University
09/2010 - 07/2014
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