Akikur Rahman
London
Summary
A highly skilled professional with expertise in strategic thinking, quality assurance, and client relationship management. Demonstrates excellence in customer service and exceeds sales goals through effective time management and persuasion techniques. Proactively manages inventory checks compliance, maintains property records, and prepares tenancy renewals. Committed to continuous improvement and achieving organisational objectives.
Overview
11
11
years of professional experience
Work History
Associate Lettings Director
Chestertons
London, London
08.2016 - Current
- Facilitated smooth tenant move-ins and move-outs, ensuring minimal vacancy periods.
- Developed comprehensive rental contracts with clear terms and conditions.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Coordinated with maintenance teams for timely resolution of property issues.
- Streamlined administrative tasks, enhancing office efficiency.
- Identified and planned new real estate projects and new building construction in partnership with developers.
- Trained new staff members on company policies and procedures to ensure uniform service quality.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Directed marketing efforts for maximised property exposure.
- Fostered warm relationships with tenants, leading to high renewal rates.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Delivered top-notch property management services, retaining high occupancy rates.
- Estimated costs using working knowledge of current market trends.
- Tracked industry trends whilst adapting strategies accordingly.
- Advised customer on contract law and property law.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Implemented effective rent collection procedures, minimising arrears.
- Gathered property information using reliable sources.
- Oversaw transfer of property rights to meet strict deadlines.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Undertook risk assessments on prospective tenants, reducing instances of default.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Communicated terms and conditions to prospective buyers or tenants.
- Liaised with property owners and prospective new customers.
- Offered bespoke advice on property value based on current market estimates.
- Conducted intensive property market research to stay abreast of trends and developments.
- Liaised with legal experts to resolve tenancy disputes swiftly and amicably.
- Managed financial aspects of the lettings business for robust fiscal health.
- Managed multiple rental properties with outstanding planning and organisation.
- Handled complaints professionally, maintaining a positive brand image.
- Improved tenant satisfaction by managing all lettings enquiries promptly and professionally.
- Managed customer relationships to achieve high satisfaction rate.
- Drafted leasing and sale agreements for tenant signing.
- Secured long-term leases with reliable tenants ensuring steady revenue flow.
- Obtained and maintained accurate financial records.
- Established beneficial relationships with potential tenants through excellent customer service.
- Carried out reference and credit checks on new clients.
- Conducted regular inspections to maintain properties in excellent condition.
- Negotiated favourable lease agreements to ensure profitability and client satisfaction.
- Promoted available properties on various platforms for increased visibility.
- Forecasted sales trends to plan team resourcing.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Developed plans and strategies to promote continuous improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Successfully maintained clean driving licence and access to reliable transportation.
- Conducted testing to diagnose system faults.
- Reviewed customer history to recommend appropriate products and services.
- Completed duties to deliver on targets with accuracy and efficiency.
- Received and processed stock using inventory management system.
- Replenished stock and processed deliveries to maximise product availability.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Improved efficiency and productivity by acquiring new skills.
- Delivered services to customer locations within target timeframes.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Senior Lettings Negotiator & Valuer
Olivers Town
03.2014 - 07.2016
- Oversaw transfer of property rights to meet strict deadlines.
- Managed multiple rental properties with outstanding planning and organisation.
- Collated detailed property information and organised photo shoots.
- Processed tenant applications quickly to minimise vacancy durations.
- Developed a wide network within the real estate industry which boosted business referrals.
Education
NVQ Level 3 - Business Studies
Hackney Community College
London 09/2009 - 06/2011
GCSEs -
Regent High School
London 09/2002 - 07/2007
Skills
- Strategic thinking
- Inventory checks compliance
- Quality Assurance
- Customer service excellence
- Client Relationship Management
- Client acquisition
- Proactive approach
- Maintaining property records
- Preparation of tenancy renewals
- Communication
- Exceeds sales goals
- Effective time management
- Persuasion techniques
Timeline
Associate Lettings Director
Chestertons
08.2016 - Current
Senior Lettings Negotiator & Valuer
Olivers Town
03.2014 - 07.2016
NVQ Level 3 - Business Studies
Hackney Community College
09/2009 - 06/2011
GCSEs -
Regent High School
09/2002 - 07/2007
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