AKHLAQ AHMAD
Walsall,United Kingdom
Summary
A skilled professional with expertise in dispatch liaising, customer service, and customer relations. Demonstrates exceptional quick decision-making abilities and a proven track record in complaint handling to ensure client satisfaction. Committed to delivering efficient solutions and fostering positive relationships, aiming to contribute to organizational success through strategic problem-solving and effective communication.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Self employed courier
Uber
Birmingham, United Kingdom
2021.03 - Current
- Secured parcels in the van properly before commencing journey ensuring no losses occurred.
- Handled customer queries about deliveries professionally and efficiently.
- Adapted to changing road conditions due to weather, prioritising safety at all times.
- Checked items against inventory list for accuracy before dispatching orders.
In House Team Member
5 Star Fish Bar
Walsall, United Kingdom
2016.12 - 2021.02
- Front of House team member in a 5 Star QSR Food store, including dealing and serving customer sale service.
- Maintained high standards of food hygiene, securing customer trust.
- Conveyed product information effectively to customers, promoting sales.
- Provided excellent customer service to enhance business reputation.
Quality assurance manager
2 Sisters Food Group
Walsall, United Kingdom
2008.11 - 2016.06
- Maintained up-to-date knowledge of industry trends and regulations, aiding in informed decision-making processes.
- Developed comprehensive quality control procedures ensuring optimal product manufacture.
- Initiated timely corrective actions whenever defects were identified during audits.
- Upheld health and safety protocols within the workplace minimising accidents or incidents.
Education
Bachelor of Business Administration - Banking and Finance
University of Karachi
Pakistan 2004.02 - 2006.04
A-Levels - Computer Science
Intermediate and Secondary Education Islamabad
Pakistan 2001.01 - 2003.07
GCSEs - Science
Intermediate and Secondary Education Rawalpindi
Pakistan 1998.04 - 2000.06
Skills
- Dispatch liaising
- Customer Service
- Customer relations
- Quick decision-making
- Complaint handling
Affiliations
- Traveling
- Table Tennis
- Cricket
- Adventure
Accomplishments
Level 2 Award in Food Safety for Manufacturing by Ofqual
Certification
HACCP Food Foundation Level Course by 2 Sister Food Group
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Timeline
Self employed courier
Uber
2021.03 - Current
In House Team Member
5 Star Fish Bar
2016.12 - 2021.02
Quality assurance manager
2 Sisters Food Group
2008.11 - 2016.06
Bachelor of Business Administration - Banking and Finance
University of Karachi
2004.02 - 2006.04
A-Levels - Computer Science
Intermediate and Secondary Education Islamabad
2001.01 - 2003.07
GCSEs - Science
Intermediate and Secondary Education Rawalpindi
1998.04 - 2000.06