Akhilshivakumar Varma Pericharla
Sidcup
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated CRM expertise, including competitive offerings, pricing and market positioning.
Overview
4
4
years of professional experience
Work History
CRM Support Manager
Businessxbridge LTD
01.2023 - 12.2023
- Created customer support strategies to increase customer retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Business Development Executive
Synaptics Labs PVT.LTD
10.2021 - 11.2022
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
- Maintained current knowledge of evolving changes in marketplace.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Identified business development challenges and customer concerns for proactive resolution.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Electronics and Communication Intern
Hindustan Petroleum Corporation Limited, HPCL
05.2020 - 07.2020
- Provided administrative support to the communications department by organizing files, scheduling appointments, and managing contact databases.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Education
MBA - Project Management
University of East London
London10.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Vignan's Institute of Information Technology
Vizag, India09.2020
Skills
- MS Office
- Interpersonal Relations
- Decision-Making
- Adaptability
- Collaboration
- Attention to Detail
- Task Delegation
- Work Planning and Prioritization
- Customer Relationship Management
- Administration and Reporting
- Multitasking Abilities
Languages
English
Native language
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Tamil
Intermediate
B1
Software
Proficient in MS Office
CRM Enterprise
Timeline
CRM Support Manager
Businessxbridge LTD
01.2023 - 12.2023
Business Development Executive
Synaptics Labs PVT.LTD
10.2021 - 11.2022
Electronics and Communication Intern
Hindustan Petroleum Corporation Limited, HPCL
05.2020 - 07.2020
MBA - Project Management
University of East London
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Vignan's Institute of Information Technology
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