Akhila Krishnan
Alappuzha
Summary
Experienced healthcare administrative professional with a focus on NHS operations. Proficient in clinic preparation, medical records management, and patient coordination. Strong attention to detail and effective communication skills support organizational success. Pursuing opportunities in clinical or hospital administration in Dubai.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Admin & Operation Assistant
A&T Living Space
Croydon, Greater London
2025.11 - 2026.02
- Managed daily administrative and operational activities
- Processed invoices, ensuring timely payments.
- Sustained high levels of organisation with attention to detail.
- Responded to client inquiries via phone, email, and WhatsApp
- Prepared reports using MS Excel and MS Word
- Assisted with rent tracking and payment follow-ups
- Researched industry trends, contributing to strategic planning.
- Compiled data to generate comprehensive reports.
Clinic Preparation Clerk
NHS
Romford, Essex
2025.01 - 2025.10
- Ensure outpatient clinics run smoothly and efficiently, supporting timely patient care.
- Prepare and update patient records including referrals, test results, and medical histories.
- Accurately enter and maintain patient information in Electronic Health Record (EHR) systems.
- Manage calls, emails, clinic documentation, consent forms, and appointments.
- Perform general clerical duties including filing, photocopying, and document control.
- Adhere strictly to NHS procedures, GDPR, and confidentiality standards.
- Contract
- Handled telephone calls professionally, resulting in positive customer feedback.
Shift Supervisor
KFC
Romford, Essex
2022.06 - 2025.01
- Supported daily operations, staff supervision, scheduling, and administrative reporting.
- Maintained documentation, compliance records, and customer service standards.
- Assign duties and monitor performance
- Ensure food quality and service standards
- Handle customer complaints
- Manage cash and daily sales
- Control inventory and reduce wastage
- Train and support team members
Education
MBA - Digital Marketing
University of East London
United Kingdom 2022.05 - 2023.05
BA - English Language & Literature
University of Kerala
India 2018.07 - 2021.05
Skills
- Medical Records Management
- Office Administration & Coordination
- Operations & Shift Management
- Document & Record Management
- Customer & Client Support
- Appointment Scheduling & Patient Coordination
- Team Supervision & Staff Training
- MS Office & Google Workspace
- Time Management & Multitasking
- Communication & Problem-Solving
Certification
- Fundamentals Of Digital Marketing (2026)
- Communicating Across Cultures (2022)
- Leadership Foundations: Leadership Styles and Models (2022)
- Sustainability Strategies (2022)
- Learning Cloud Computing: Core Concepts (2022)
Timeline
Admin & Operation Assistant
A&T Living Space
2025.11 - 2026.02
Clinic Preparation Clerk
NHS
2025.01 - 2025.10
Shift Supervisor
KFC
2022.06 - 2025.01
MBA - Digital Marketing
University of East London
2022.05 - 2023.05
BA - English Language & Literature
University of Kerala
2018.07 - 2021.05