Akhila Krishnan
Abingdon,OXF
Summary
Dedicated and customer-focused professional with proven expertise in front office and reception management Skilled in delivering exceptional customer service and ensuring smooth daily operations in a fast-paced environment. Strong ability to build rapport with clients and team members, maintaining a professional and welcoming demeanor.
Seasoned Guest Service Manager with a strong background in hospitality and customer service management. Demonstrated ability to build rapport with guests, resolve issues effectively, and improve overall guest satisfaction. Skilled in training staff on exceptional service standards and procedures. Contributed significantly to enhancing operational efficiency and driving revenue growth in previous roles.
Overview
6
6
years of professional experience
Work History
Guest Service Manager
Hilton Garden Inn
Abingdon, UK
12.2024 - Current
- Managed guest inquiries and resolved issues promptly and effectively.
- Coordinated guest check-in and check-out processes for efficient operations.
- Maintained accurate records of guest preferences and feedback for personalized service.
- Provided support with day-to-day operational issues related to guest services.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Ensured proper maintenance of facilities used by guests.
- Created reports on daily transactions and sales activity for management review.
- Monitored reservations to track incoming parties and special events.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Receptionist
Travelust Tour and Mice Pvt Ltd
Kerala, India
08.2023 - 10.2024
- Warmly greeted and assisted clients and visitors, creating a positive first impression
- Managed front-desk operations, including handling phone calls, scheduling appointments, and responding to inquiries.
- Maintained records and coordinated communication between departments to ensure seamless operations.
- Supported administrative tasks such as document preparation, filing, and data entry.
- Resolved client issues and escalated concerns to relevant departments for timely solutions.
- Collaborated with team members to organize meetings and events.
Reception assistant
Vasco da Gama Beach Resort and Spa
Kerala, India
01.2023 - 07.2024
- Managed front desk duties, ensuring smooth operations.
- Provided exceptional customer service to visitors
- Organized incoming mail for distribution to appropriate departments.
- Facilitated effective communication by promptly forwarding phone calls and messages.
- Maintained clean reception area to provide welcoming atmosphere for guests
- Handled sensitive information with confidentiality, maintaining trust within the organization
- Resolved guest complaints in a timely manner ensuring satisfaction and repeat business.
- Maintained accurate and up-to-date records for smooth handovers.
Junior Assistant (Gold Appraiser and Cashier)
Manappuram Finance Limited
Kerala, India
07.2019 - 07.2020
- Improved customer satisfaction with excellent service delivery.
- Assisted in data entry for accurate record maintenance.
- Maintained clean and organized workspace promoting a conducive working environment
- Kept files organized and up-to-date for accurate record-keeping purposes.
- Confirmed authenticity of gold items with precision testing
- Assessed gold purity to ensure fair pricing.
- Uphold ethical standards for maintaining trust in business dealings.
- Communicated effectively with customers for transparency in appraisals.
- Handled customer complaints professionally, restored satisfaction levels.
- Participated in training programmes to improve gold appraisal skills.
- Maintained detailed records of all transactions for future reference.
- Collaborated with team members to meet company targets on time.
Education
Master's Degree - Tourism and Travel Management
Al Azhar College of Arts and Science
Thodupuzha, Kerala, India01.2022
Bachelor of Science - Botany
St. Dominic's College
Kerala, India01.2019
GCSEs - Science
C.K.M.H.S.S
Kerala, India01.2016
Skills
- Customer relationship management
- Sales techniques
- Account management
- Competitor analysis
- Target management
- Property listing and marketing
- Front desk operations
- Interdepartmental collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Complaint handling
- Report preparation
- Guest accommodations
- Money handling
- Room inspections
- Adaptability and flexibility
- Self motivation
- Professionalism
Accomplishments
- Successfully completed Master's degree in Travel and Tourism from Mahatma Gandhi University with 5th Rank.
Languages
Malayalam
First Language
English
Advanced
C1
Tamil
Intermediate
B1
Timeline
Guest Service Manager
Hilton Garden Inn
12.2024 - Current
Receptionist
Travelust Tour and Mice Pvt Ltd
08.2023 - 10.2024
Reception assistant
Vasco da Gama Beach Resort and Spa
01.2023 - 07.2024
Junior Assistant (Gold Appraiser and Cashier)
Manappuram Finance Limited
07.2019 - 07.2020
Master's Degree - Tourism and Travel Management
Al Azhar College of Arts and Science
Bachelor of Science - Botany
St. Dominic's College
GCSEs - Science
C.K.M.H.S.S