Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic

Akhil Vijai

Manchester

Summary

Prince2 Agile Practitioner with over 6+ years of experience in Project/Program Management, Stakeholder Management, Team Management, and Global IT Infrastructure. Keen planner with a proven track record of successfully managing projects and their delivery and multi-faceted experience in planning, scheduling, budgeting & cost estimates, execution, monitoring, and closing a project by defining specifications. I hold a Master's degree in Project Management.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Guest Services Shift Manager (Part-time)

Chill Factore
03.2022 - Current
  • Provide leadership and guidance to team members, ensuring they are properly trained and equipped to perform their roles effectively. Monitor their performance and provide support as needed throughout the project.
  • Take charge of compiling and generating daily and monthly reports to track project progress, team performance, and customer satisfaction. Present these reports to stakeholders and senior management to provide visibility and insights.
  • Act as the primary point of contact for customer feedback, complaints, and concerns. Proactively engage with customers to understand their needs and expectations, and ensure swift and satisfactory resolution of any issues that may arise.
  • Oversee and manage the operational aspects of the project, including resource allocation, budget management, and adherence to project timelines and milestones. Collaborate with cross-functional teams to ensure smooth project execution and alignment with organizational goals

Senior Associate - Project Coordinator

Ernst & Young, EY
07.2018 - 01.2022
  • Performed financial budgeting forecasts and actual tracking of the projects.
  • End-to-end project management starting from project planning,work allocation, and project communication planning for migration to Azure board.
  • Managed up to three projects concurrently in high-pressure circumstances, while consistently delivering projects on schedule and with exceptional quality, resulting in customer satisfaction.
  • Optimised project organization and tracking by designing, planning, creating, implementing, and monitoring all aspects of projects using online management tools such as Jira and Azure DevOps,
  • Overseeing and monitoring that the project is delivered according to agreed project expectations.
  • Monitored project progress and created weekly status reports for senior management
  • Regularly communicated project status and updates to senior management and stakeholders
  • Conducted regular project reviews to ensure progress against objectives was on track
  • Collaborated with the development team to ensure tasks were completed on time and met quality standards.
  • Managed inter-departmental communication to ensure all team members were on the same page
  • Identified and resolved project issues proactively, minimizing risks and minimizing project delays
  • Experience in implementing custom AEM components and workflows while creating content and people profiles in EY.com
  • Automated the Contact Us project with macro and saved 70% of productivity hours.
  • Managed 2500+ Global People profiles of partners and leaders of EY.
  • Coordinated with the Global Marketing stakeholders to build the Partner’s profile on global ey.com.
  • Liaised with country and regional leaders to update the profiles across the country sites.
  • Prepared Power BI report for people profiles.
  • Innovation SPOC for MBAL FY21 for Admin. & Workplace Services

Graduate Engineer Trainee

Apollo Tyres
08.2015 - 08.2016
  • In Electrical & Instrumentation Maintenance and Calibration Lab with Apollo Tyres.

Associate – Network Coordinator

Ernst & Young (EY) Global Delivery Services
08.2016 - 07.2018
  • Coordinated with Vendors (ATT, OBS, and GCX) and suppliers to ensure that faults are resolved within the correct time frame and to agreed SLAs.
  • SME Support task for Coordinating with Core teams related to Shift and Monitoring Tasks.
  • Liaised with L2 Teams for Troubleshooting and resolving within the correct frame of time.
  • Monitored the Critical & Non-Critical Severity of Alerts from Servers and Network Devices in EY Infrastructure under defined SLA.
  • EY Global Infrastructure Support Service Email Monitoring and Coordination with Vendors such as AT&T, GCX, and HP based on issues.
  • Initial Level of Troubleshooting of Incidents Created from Monitoring Alerts.
  • Managing Priority (Critical, High, Medium, Warning) cases under defined OLA.

Education

Masters - Project Management

University of Salford
Manchester
01.2022 - 01.2023

Bachelor Of Technology - Applied Electronics and Instrumentation

MG University
06.2010 - 03.2014

Skills

  • Project Management skills
  • Strategic Thinking
  • Decision-making
  • Organisational skills
  • Team management
  • Leadership
  • Time Management
  • Operational support

Certification

  • PRINCE2 Agile Foundation & Practitioner.
  • Ci – Lean Six Sigma Yellow Belt training program.
  • PMP Participation.
  • ITIL® Foundation Certificate in IT Service Management.
  • Bronze Badge in Digital.
  • Bronze Badge in Data Visualization.

Accomplishments

  • Two times Extra Miler award in EY for Exceptional Client Service.
  • Pursuing Innovation winner in EY for FY’21.

Timeline

Guest Services Shift Manager (Part-time)

Chill Factore
03.2022 - Current

Masters - Project Management

University of Salford
01.2022 - 01.2023

Senior Associate - Project Coordinator

Ernst & Young, EY
07.2018 - 01.2022

Associate – Network Coordinator

Ernst & Young (EY) Global Delivery Services
08.2016 - 07.2018

Graduate Engineer Trainee

Apollo Tyres
08.2015 - 08.2016

Bachelor Of Technology - Applied Electronics and Instrumentation

MG University
06.2010 - 03.2014

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