Akhil Thankachan
Front Office Guest Assistant/ Care Assistant
Hatfield ,Hertfordshire
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Front Office Assistant
Welcome Break
Baldock, Hertfordshire
08.2022 - Current
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Care Assistant
Western Care
Yeovil, Somerset
06.2021 - 07.2022
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Msc International Business - Business Administration And Management
University of Hertfordshire
Hatfield,Hertfordshire 01.2021 - 09.2022
Skills
Patient care
Verbal and written communication skills
Care plan assessment
Progress documentation
Office administration
Problem-solving skills
Time management
Staff Management
Word processing
[Language] fluency
Scheduling
Administrative support
Timeline
Front Office Assistant
Welcome Break
08.2022 - Current
Care Assistant
Western Care
06.2021 - 07.2022
Msc International Business - Business Administration And Management
University of Hertfordshire
01.2021 - 09.2022