Summary
Overview
Work history
Education
Skills
Timeline
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Akhil Raviprakashan

London

Summary

Dedicated professional with expertise in organisational efficiency and hospitality standards, ensuring exceptional customer service and seamless administrative support. Proficient in Microsoft Office Suite and familiar with HRMS, contributing to effective recruitment strategies and onboarding process implementation. A team player known for multitasking abilities and maintaining a professional demeanour, committed to enhancing workplace productivity and fostering a positive work environment.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Reception/HR

Hotel DC
London
09.2024 - 06.2025
  • Deliver administrative and front-desk support, maintaining accurate guest and staff records.
  • Proactively anticipate guest needs room preferences, local recommendations and resolve queries efficiently, maintaining guest satisfaction.
  • Handle billing and payments accurately.
  • Collaborate with housekeeping and maintenance to ensure seamless guest stays and swift issue resolution.
  • Maintain confidentiality while handling personal information, right-to-work, and compliance documentation.
  • Coordinate schedules, internal communications, and support HR with onboarding files and data.

HR Executive

Xelium Tech Solutions
04.2023 - 06.2023
  • Company Overview: India
  • Supported recruitment and HR admin processes, including documentation, database updates, and scheduling.
  • Processed onboarding documentation and assisted line managers with hiring logistics.
  • Provided candidate feedback and coordinated with department heads for next steps.
  • Maintained HR records and supported policy compliance.
  • India

HR Executive

Dreambox Inc.
07.2021 - 04.2023
  • Company Overview: India
  • Managed hiring documentation, policy updates, and employee engagement initiatives.
  • Managed onboarding records, filed HR documentation, and liaised with internal departments for admin updates.
  • Liaised with department leads to coordinate recruitment and HR compliance tasks.
  • Delivered updates and support to employees and candidates via email and phone.
  • India

Customer Care Associate

Paytm
06.2018 - 06.2021
  • Company Overview: India
  • Delivered real-time customer service across digital and phone platforms, with fast resolution of service and account queries.
  • Maintained accuracy in order and ticket logging while following scripted resolution workflows.
  • Strengthened multitasking and interpersonal communication in a high-volume setting.
  • Developed strong interpersonal and multitasking skills, supporting users with billing, accounts, and general information.
  • India

Education

Master of Business Administration -

University of East London
London
05.2024 - 05.2025

Master of Business Administration - Human Resource

Suresh Gyan University
India
02.2019 - 09.2021

Bachelor of Science - Hotel Management

Munnar Catering College
India
06.2013 - 06.2017

Skills

  • Organisational efficiency
  • Hospitality standards
  • Customer Service
  • Microsoft Office Suite
  • Professional demeanour
  • Recruitment strategy
  • On-Boarding process implementation
  • Familiarity with hrms
  • Onboarding and induction assistance
  • Team player
  • Multitasking
  • Administrative support

Timeline

Reception/HR

Hotel DC
09.2024 - 06.2025

Master of Business Administration -

University of East London
05.2024 - 05.2025

HR Executive

Xelium Tech Solutions
04.2023 - 06.2023

HR Executive

Dreambox Inc.
07.2021 - 04.2023

Master of Business Administration - Human Resource

Suresh Gyan University
02.2019 - 09.2021

Customer Care Associate

Paytm
06.2018 - 06.2021

Bachelor of Science - Hotel Management

Munnar Catering College
06.2013 - 06.2017

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Akhil Raviprakashan