Akhil Paul
Gloucester,GLS
Summary
Demonstrated leadership and communication skills with a focus on problem-solving. Expertise in team collaboration, project management, and customer relations. Prepared to leverage organizational and strategic planning abilities in a senior managerial capacity.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Operations manager
Greggs
Gloucester, Gloucestershire
03.2019 - 12.2025
- Exceeded annual sales targets with consistent year‑on‑year growth.
- Ranked among region’s top‑performing stores.
- Developed staff, leading to three supervisory promotions.
- Cut staff turnover by 20% through training and engagement.
- Streamlined stock management and scheduling, improving efficiency and reducing waste.
- Achieved 100% compliance in food safety and operational audits.
- Raised customer satisfaction scores, earning recognition for service excellence.
Manager
McColl's
Gloucester, Gloucestershire
05.2018 - 04.2019
- Managed dual operations of convenience store and Post Office, ensuring seamless service delivery.
- Oversaw cash handling and financial controls, including daily reconciliations of high-value transactions.
- Trained and led staff to enhance efficiency and uphold customer service standards.
- Implemented process improvements that reduced queue times and boosted customer satisfaction.
- Achieved 100% compliance with regulatory requirements, including health & safety and food hygiene.
Supervisor Leader
Home Bargains
Gloucester, Gloucestershire
04.2017 - 05.2018
- Increased sales by 10% through clear communication strategies.
- Managed staff in line with company policies, ensuring respect and accountability.
- Promoted team growth by encouraging continuous learning and development.
- Acted as primary contact for staff queries, maintaining open dialogue across team.
Senior Sales Specialist
IKEA
Coventry
02.2013 - 04.2017
- Conducted thorough market analysis to maintain current knowledge of competitor activities.
- Developed persuasive sales presentations that increased client engagement and boosted average spend by 5%.
- Established robust professional network for lead generation and partnership opportunities.
- Managed client relationships, fostering loyalty and long-term partnerships.
Education
Bachelor of Business Administration - Business Management
University of Sunderland
Sunderland, SNDHigher National Diploma - Business Management
EThames Graduate School
London, ENGSkills
- Leadership & Team Development – Proven ability to recruit, train, and mentor staff, driving promotions and reducing turnover
- Operational Efficiency – Skilled in streamlining processes, managing rotas, and reducing waste to boost profitability
- Customer Service Excellence – Strong focus on delivering outstanding service, handling complaints effectively, and building customer loyalty
- Financial & Compliance Management – Experienced in cash handling, budget control, and ensuring 100% compliance with audits and regulations
- Sales & Business Growth – Track record of consistently exceeding sales targets and improving store performance year‑on‑year
Accomplishments
- Achieved 100% on KPI by completing tasks with accuracy and efficiency.
- Achieved ZERO complaints by introducing an action plan for customer service tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managing a team of 25+ staff members currently.
- Documented and resolved issues which led to customer satisfaction.
Affiliations
- DIY and Travel
Certification
- Personal Alcohol Licence Holder – legally certified to authorise the sale of alcohol in licensed premises.
- First Aid Trained – qualified to provide immediate assistance in emergency situations, ensuring workplace safety and compliance.
References
References available upon request.
Timeline
Operations manager
Greggs
03.2019 - 12.2025
Manager
McColl's
05.2018 - 04.2019
Supervisor Leader
Home Bargains
04.2017 - 05.2018
Senior Sales Specialist
IKEA
02.2013 - 04.2017
Higher National Diploma - Business Management
EThames Graduate School
Bachelor of Business Administration - Business Management
University of Sunderland