Akhil Benny
Central Bedfordshire
Summary
Healthcare Assistant with 3+ years of experience in mental health, palliative care, and community outreach. Skilled in delivering empathetic, person-centered care while adhering to established procedures. Proficient in monitoring health changes and supporting rehabilitation efforts. Physically and emotionally prepared to excel in demanding clinical environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Associate
E Gramam Centre
2021.07 - 2021.12
- Developed empathy and strong communication while resolving customer issues.
- Handled documentation and maintained accurate records under pressure.
- Contributed to maintaining high levels of customer satisfaction through personalized communication.
Administrative Associate
Jubily Chits India Pvt Ltd
2020.06 - 2021.05
- Managed sensitive data and correspondence, demonstrating attention to detail and confidentiality.
- Responded to customer and internal inquiries via phone and e-mail.
- Communicated professionally with clients and stakeholders.
Palliative Care Assistant (Volunteer)
Kerala Catholic Youth Movement
2017.01 - 2020.01
- Provided personal care including washing, toileting, dressing, and mobility support.
- Assisted patients with emotional needs and respected their dignity and preferences.
- Collaborated with senior carers to tailor care plans and monitor patient progress.
- Supported individuals with complex care needs in emotionally challenging settings.
Mental Health & Disability Support Volunteer
National Service Scheme
2015.01 - 2017.01
- Supported individuals with mental health and physical challenges during outreach programs.
- Delivered compassionate care while promoting safety, respect, and independence.
- Enhanced working relationships by participating in team-building activities.
Education
Master’s Degree - Business Administration (MBA)
University of Northampton
Northampton 2022.07 - 2023.05
Bachelor’s Degree - Commerce ( Accounting & Cooperative Management)
University of Kannur
Kerala, India 2017.06 - 2020.03
Higher Secondary Education - Commerce, GCSE
Secondary Board of School
Kerala, India 2015.06 - 2017.03
Skills
- Personal and social care support
- Mental health and emotional wellbeing
- Resilience and physical endurance
- Observational skills and health monitoring
- Safeguarding awareness and risk assessment
- Effective communication and collaboration
- CQC standards knowledge
- IT proficiency in MS Office 365
References
References available upon request.
Timeline
Master’s Degree - Business Administration (MBA)
University of Northampton
2022.07 - 2023.05
Customer Service Associate
E Gramam Centre
2021.07 - 2021.12
Administrative Associate
Jubily Chits India Pvt Ltd
2020.06 - 2021.05
Bachelor’s Degree - Commerce ( Accounting & Cooperative Management)
University of Kannur
2017.06 - 2020.03
Palliative Care Assistant (Volunteer)
Kerala Catholic Youth Movement
2017.01 - 2020.01
Higher Secondary Education - Commerce, GCSE
Secondary Board of School
2015.06 - 2017.03
Mental Health & Disability Support Volunteer
National Service Scheme
2015.01 - 2017.01