Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
Generic

Akeellah McFarlane

Smethwick,West Midlands

Summary

Professional with extensive experience in customer service and retail sales, demonstrating adaptability and resourcefulness. Proven skills in conflict resolution and team management, with a track record of conducting market research to enhance customer satisfaction. Strong artistic abilities in hair styling, complemented by effective networking skills. Dedicated to achieving career objectives through independence and initiative in the industry.

Overview

4
4
years of professional experience

Work history

Travel Agent

Diamond Travel
Birmingham, West Midlands
02.2024 - 02.2025
  • Assisted clients in selecting ideal holiday plans and ticket options tailored to preferences.
  • Guided clients through flight booking process to ensure seamless travel experiences.
  • Coordinated transport arrangements from airports to accommodation facilities.
  • Built lasting relationships with clients, fostering loyalty and repeat business.
  • Enhanced customer satisfaction by providing accurate travel advice and recommendations.
  • Tracked changing travel advisories, ensuring client safety during travels.
  • Offered 24 and 7 support to travellers, alleviating stress during emergencies.
  • Handled refunds and cancellations professionally, protecting client interests.
  • Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
  • Booked travel accommodation for a party of 60 guests for a last-minute wedding.

Hairstylist

DeVine hair studio
Birmingham , West midland
08.2021 - 01.2024
  • Delivered excellent customer service as hairstylist, understanding client needs.
  • Stayed current with latest trends and techniques in hairstyling.
  • Managed time effectively to accommodate client appointments and maintain a clean workspace.
  • Utilised tools safely while providing high-quality hair services.
  • Demonstrated excellent communication skills to understand client requirements accurately.
  • Regularly updated knowledge of latest industry trends for improved services.
  • Boosted salon reputation with high-standard hair colouring techniques.
  • Utilised advanced cutting techniques to deliver desired results.
  • Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
  • Delivered hair styling for model photoshoots.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Sanitised tools and equipment to maintain hygiene and safety protocols.

Education

GCSEs - Maths, English lit & lang , sociology, geography, combined higher science

Bristnall hall academy
Oldbury, Sandwell
09/2020 - 06/2025

A-Levels - Law, criminology, psychology

Sandwell academy sixth form
West Bromwich, Sandwell
09/2025 -

Skills

  • Independence
  • Self-discipline
  • Initiative
  • Adaptability
  • Resourcefulness
  • Artistic skills
  • Hair styling
  • Strong networking
  • Customer orientation
  • Customer Service
  • Conflict Resolution
  • Team oversight
  • Market research
  • Retail sales

Custom

Ms. Lambert, Head of Year 11, Bristnall Hall Academy, 0121 552 5425, nicola.lambert@attrust.org.uk

Accomplishments

Mental health ambassador

Timeline

Travel Agent

Diamond Travel
02.2024 - 02.2025

Hairstylist

DeVine hair studio
08.2021 - 01.2024

GCSEs - Maths, English lit & lang , sociology, geography, combined higher science

Bristnall hall academy
09/2020 - 06/2025

A-Levels - Law, criminology, psychology

Sandwell academy sixth form
09/2025 -

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Akeellah McFarlane