Akbar Ali Hoque
Reading,Berkshire
Summary
Highly adaptable and self-motivated professional with strong digital skills and proficiency in Microsoft Office. Demonstrates excellent communication, numeracy skills, and great attention to detail. Experienced in cash handling, electronic payments, and quality assurance. Committed to continuous learning and development, with a willingness to undertake out-of-hours training. Adept at teamwork and collaboration, capable of following instructions, and eager to excel in new roles.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Restaurant cashier
Mr N.Rahman
Penarth, Vale of Glamorgan
03.2023 - 05.2024
- Improved customer satisfaction by providing efficient and courteous service.
- Handled phone orders efficiently, facilitating easy meal pick-ups.
- Offered help where needed, contributing to team efforts towards achieving targets.
- Handled customer complaints, ensuring resolution and satisfaction.
- Greeted all customers cheerfully on arrival, creating the welcoming environment.
- Processed card and cash payments accurately to prevent losses.
- Assisted customers with menu choices for better dining experience.
- Packaged takeaway meals, enhancing customer convenience.
- Maintained a calm demeanour during peak hours to ensure excellent service delivery.
- Managed over 50 customer calls per day
Education
GCSE - Maths, English, Science, Religious Studies, Finance Studies, Business, PE
St Cyres Secondary School
Penarth 09.2019 - 06/2024
Skills
- Proficient in Microsoft office
- Numeracy skills
- Great attention to detail
- Excellent communication
- Well spoken
- Training and development
- Willing to learn on the job
- Happy to take out of hours training
- Teamwork and collaboration
- Capable of following instructions
- Easy going and approachable
- Quality Assurance
- Team building
- Cash handling experience
- Electronic payments handling
- Adaptability to shift changes
Languages
Bengali
Elementary
Welsh
Beginner
Accomplishments
LIBF level 1 lessons in Financial Education Award
LIBF level 1merit /Level 2 lessons in Financial Education Certificate
Pearson BTEC Level 2 Award in PERSONAL GROWTH AND WELLBEING(FOR WALES)
Certification
Passed theory test
current holder of a provisional licence
Hobbies
Football, Basketball, Cricket, Gym, Movies, Gaming, Cooking
References
References available upon request.
Timeline
Restaurant cashier
Mr N.Rahman
03.2023 - 05.2024
GCSE - Maths, English, Science, Religious Studies, Finance Studies, Business, PE
St Cyres Secondary School
09.2019 - 06/2024