Akash Sunil Ray
London
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably with Lidl. Excelled in complaint handling and store operations, enhancing customer satisfaction and loyalty. Demonstrated exceptional communication skills and a goal-driven approach, significantly contributing to team cooperation and sales goals achievement. Proven track record in managing inventory and maintaining high safety and cleanliness standards.
Overview
5
5
years of professional experience
Work History
Shift Manager
Lidl
10.2024 - Current
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Scheduled staff to establish adequate coverage during peak business hours.
- Built relationships with customers and managed accounts to drive revenue and profit.
Shift Supervisor
Amazon
01.2024 - 06.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Store Manager
Dominos Pizza
02.2020 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor - IT Network Security
Newham College
Stratford Skills
- Active learning
- Complaint handling
- Manage inventory
- Excellent communication
- Store opening and closing
- Friendly and helpful
- Safety and cleanliness standards
- Reliable and responsible
- Goal driven
- Sales goals achievement
- Team cooperation
- Store organization
- Store operations
Timeline
Shift Manager
Lidl
10.2024 - Current
Shift Supervisor
Amazon
01.2024 - 06.2024
Store Manager
Dominos Pizza
02.2020 - 11.2023
Bachelor - IT Network Security
Newham College
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