Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

AKASHKUMAR PATEL

London,Barnet
AKASHKUMAR PATEL

Summary

Experienced store manager with a demonstrated history of working in the food and beverage industry. Skilled in team leadership, inventory management, customer service, and project management. Proficient in market analysis and business planning with a master's degree in International Business. Strong communication and negotiation skills, with a talent for achieving and exceeding targets. A hands-on manager who is committed to upholding high standards of quality and hygiene, ensuring compliance with industry regulations. Adept at developing positive relationships with clients and buyers, with a proven track record of delivering successful projects.

Overview

9
years of professional experience
5
years of post-secondary education

Work History

Dominos Pizza, Radlett
Radlett, Hertfordshire

Store Manager
01.2023 - 04.2023

Job overview

• To set, implement and train team members to achieve excellence in standard operating procedures, service standards whilst managing the payment systems, inventory Management, Stock control and ordering systems of the store as per the brand standards set by Dominos UK.

• As Key holder & store in charge responsible for complete operations of the store, setting an example for your team by being a hands-on manager

• Support the entire team in operations during busy times whilst maintaining & promoting HTA (Heightened time Awareness) to ensure the store to achieve service standards in line with the companies KPl’s.

• Responsible for recruitment, training and developing the team. Also responsible for Human resource management including staff scheduling, disciplinary procedures, grievance handling and annual appraisal of key staff.

• Managing all aspects of food hygiene, HACCP. ensuring all staff adhere to the requirements and standards laid down by Dominos UK and the local authorities for food handlers.

• Store audit - Operations Evaluation Report (OER) Have full understanding of the OERs carried out by Dominos UK and are able to implement and maintain the high brand standards required

• Implement marketing strategy and activities as directed by the Area Manager.

• Upselling ensure team are actively upselling to increase the average ticket which in turn increases sales and overall profits.

• Forecast, review and motivate the team to Meet weekly KPI targets relating to Sales, food costs, labour costs, average delivery time etc.

• Regularly review Customer satisfaction platforms SMG and 'SKLMS Complaints to identify any areas of improvement and run 'Superb Service' courses alongside the Operation Specialists to maintain a high level of customer focus within the team.

• Make sure Compliance & Regulation Records relating to PCI Compliance, GDPR Regulations, Health & Safety at Work Act 1974, Right to Work records, and Fire & Safety regulations are always available and up to date.

• Review product mix to recommend menu items. Can you rephrase in the best way all the above duties for my position as a store manager in dominos

Dominos Pizza, Angel
London, London

Shift manager
11.2020 - 12.2022

Job overview

• Responsible for managing the store during their shift and ensuring that all operations run smoothly and efficiently.
• Oversee and manage all staff during their shift, including training, development, scheduling and performance management.
• Ensure that all products and food items are prepared and delivered to customers in accordance with Dominos' brand standards and procedures.
• Maintain a high level of customer satisfaction by addressing any customer concerns and providing excellent customer service.
• Manage inventory, stock control, and ordering systems to ensure that the store is well-stocked and that the correct quantities of food and supplies are available.
• Ensure compliance with all health and safety regulations, as well as Dominos' food hygiene and HACCP standards.
• Implement and maintain Dominos' marketing strategy and activities as directed by the store manager.
• Monitor and manage the store's financial performance, including forecasting and reviewing weekly KPI targets relating to sales, food costs, labour costs, and average delivery time.
• Ensure compliance with all regulatory requirements, such as PCI compliance, GDPR regulations, right to work records, and fire and safety regulations.
• Perform other duties as assigned by the store manager.

Nakrani International
Surat, Surat, INDIA

Sales and Marketing Executive
08.2019 - 09.2020

Job overview

• Developing and implementing sales and marketing strategies to increase the company's market revenue.
• Identifying potential customers and partners to develop business relationships.
• Conducting market research to stay updated on industry trends and competitor activities.
• Creating sales proposals and presentations to pitch products and services to potential customers.
• Negotiating contracts and terms of agreements with clients and suppliers.
• Managing existing customer accounts to maintain positive relationships and identify opportunities for upselling.
• Monitoring and analyzing sales performance and reporting to management.
• Collaborating with cross-functional teams such as logistics, operations, and finance to ensure seamless execution of sales and marketing activities.
• Representing the company at industry events, trade shows, and conferences to network and promote the company's products and services.
• Keeping up-to-date with relevant industry regulations, policies, and procedures.
• Providing exceptional customer service to resolve any issues and ensure customer satisfaction.
• Continuously improving sales and marketing processes and procedures to increase efficiency and effectiveness.

Cult Fit
Mumbai, Mumbai, INDIA

Boxing Instructor
01.2019 - 07.2019

Job overview

  • Assisting the head coach in planning and delivering boxing training sessions that meet the fitness goals of clients.
  • Demonstrating boxing techniques and training drills, and providing feedback to clients on their technique and form.
  • Monitoring clients' progress and adjusting their training plans as needed to help them meet their fitness goals.
  • Providing advice and support to clients on matters related to nutrition, injury prevention, and recovery.
  • Maintaining a safe training environment by enforcing rules and regulations and ensuring that all equipment is properly maintained.
  • Assisting with the promotion of the gym's boxing classes and services, including outreach to potential clients and participation in marketing events.
  • Keeping up to date with industry developments and trends in fitness and boxing, and incorporating new techniques and ideas into training sessions.
  • Assisting with administrative tasks such as scheduling, record-keeping, and client communications.
  • Building and maintaining positive relationships with clients, and fostering a community-oriented gym environment.

Bapa Sitaram Charitable Trust - Surat
Surat, Surat, INDIA

Assistant Project Coordinator
06.2014 - 12.2018

Job overview

• Assist the project coordinator in planning and executing various projects aimed at achieving the charitable trust's objectives and goals.
• Conduct research on potential project opportunities, partners, and funding sources to support the trust's mission and initiatives.
• Support the project coordinator in preparing project proposals, budgets, and work plans for approval by the trust's management and donors.
• Assist in preparing progress reports, impact assessments, and other project-related documents for internal and external use.
• Manage project-related data and documentation, including contracts, invoices, receipts, and other financial and administrative records.
• Assist in organizing and coordinating events, workshops, and other outreach activities to promote the trust's projects and initiatives.
• Provide administrative and logistical support to the project coordinator and other team members as needed.
• Contribute to the development and maintenance of effective communication channels between the trust and its partners, donors, beneficiaries, and other stakeholders.

Education

University of Ulster
London

MSc from International Business with Advanced Practice
09.2020 - 02.2023

University Overview

Veer Narmad South Gujarat University
Surat

Bachelor of Commerce from Commerce
06.2011 - 05.2014

University Overview

Skills

    Communication Market analysis Business Planning Team leading Business Development Customer Service MS Office Project management Time Management Negotiation Project Scheduling

Languages

English
Advanced

Timeline

Store Manager
Dominos Pizza, Radlett
01.2023 - 04.2023
Shift manager
Dominos Pizza, Angel
11.2020 - 12.2022
University of Ulster
MSc from International Business with Advanced Practice
09.2020 - 02.2023
Sales and Marketing Executive
Nakrani International
08.2019 - 09.2020
Boxing Instructor
Cult Fit
01.2019 - 07.2019
Assistant Project Coordinator
Bapa Sitaram Charitable Trust - Surat
06.2014 - 12.2018
Veer Narmad South Gujarat University
Bachelor of Commerce from Commerce
06.2011 - 05.2014
AKASHKUMAR PATEL