Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Akash  Patel

Akash Patel

Business developer
London,Harrow

Summary

Polite, professional and resolution-minded with five plus years of experience individual with excellent communication and multitasking abilities. Experienced at addressing client concerns within the confines of the company's requirements and on one's own initiative. Customer follow-up is used to maintain service standards and ensure customer happiness.

Overview

7
7
years of professional experience

Work history

Senior customer service assistant

Sainsbury's
Kenton, Harrow
09.2023 - Current


  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Facilitated billing by accurately recording customer information in Salesforce.
  • Recorded customer communications to maintain proper documentation.
  • Participated in staff meetings to discuss new developments.

Customer trading assistant

Sainsbury's
Cockfosters, Enfield
09.2022 - 09.2023
  • Explained establishment policies to customers and offered advice on selections.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Identified discrepancies in stocks through regular inventory management.
  • Promoted customer loyalty scheme at checkout.
  • Helped customers obtain specialised help for refunds and exchanges.

Business development manager

HBLF Shows
02.2022 - 08.2022
  • Influenced key decision-making and established trust with stakeholders.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Drew on understanding of key markets to push development of business strategies.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Researched and applied proven marketing techniques to drive sales.

Assistant manager of business development

Bosetech Planner
07.2018 - 01.2022
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Drew on understanding of key markets to push development of business strategies.
  • Influenced key decision-making and established trust with stakeholders.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Coached team to build client relationships and exceed sales targets.

Business development executive

Radeecal Communication
03.2017 - 07.2018
  • Developed and implemented value-adding strategies to increase product and service profitability.
  • Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
  • Established streamlined account management and reporting tools.
  • Trained new staff to efficiently manage sales pipeline.
  • Completed market research to map key segments and expand customer base.

Education

Master of science in Business management - Sales and Marketing

Richmond, The American International University in London
London
09.2022 - 12.2023

Bachelor of Arts - Management

ITM Institute of hospitality and tourism managemen
India

Diploma of Higher Education - Management

London Institute of technology and management
London

Skills

  • Marketing campaign management
  • Internet and email marketing
  • Competitive and trend analysis
  • Special events planning
  • Direct marketing campaigns
  • Customer relations
  • Excellent time management skills

Languages

English
Fluent
Hindi
Native
Gujarati
Native
French
Beginner

Timeline

Senior customer service assistant

Sainsbury's
09.2023 - Current

Customer trading assistant

Sainsbury's
09.2022 - 09.2023

Master of science in Business management - Sales and Marketing

Richmond, The American International University in London
09.2022 - 12.2023

Business development manager

HBLF Shows
02.2022 - 08.2022

Assistant manager of business development

Bosetech Planner
07.2018 - 01.2022

Business development executive

Radeecal Communication
03.2017 - 07.2018

Bachelor of Arts - Management

ITM Institute of hospitality and tourism managemen

Diploma of Higher Education - Management

London Institute of technology and management
Akash PatelBusiness developer