Akash Patel
Business developer
London,Harrow
Summary
Polite, professional and resolution-minded with five plus years of experience individual with excellent communication and multitasking abilities. Experienced at addressing client concerns within the confines of the company's requirements and on one's own initiative. Customer follow-up is used to maintain service standards and ensure customer happiness.
Overview
7
7
years of professional experience
Work history
Senior customer service assistant
Sainsbury's
Kenton, Harrow
2023.09 - Current
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Facilitated billing by accurately recording customer information in Salesforce.
- Recorded customer communications to maintain proper documentation.
- Participated in staff meetings to discuss new developments.
Customer trading assistant
Sainsbury's
Cockfosters, Enfield
2022.09 - 2023.09
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Identified discrepancies in stocks through regular inventory management.
- Promoted customer loyalty scheme at checkout.
- Helped customers obtain specialised help for refunds and exchanges.
Business development manager
HBLF Shows
2022.02 - 2022.08
- Influenced key decision-making and established trust with stakeholders.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on understanding of key markets to push development of business strategies.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Researched and applied proven marketing techniques to drive sales.
Assistant manager of business development
Bosetech Planner
2018.07 - 2022.01
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on understanding of key markets to push development of business strategies.
- Influenced key decision-making and established trust with stakeholders.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Coached team to build client relationships and exceed sales targets.
Business development executive
Radeecal Communication
2017.03 - 2018.07
- Developed and implemented value-adding strategies to increase product and service profitability.
- Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
- Established streamlined account management and reporting tools.
- Trained new staff to efficiently manage sales pipeline.
- Completed market research to map key segments and expand customer base.
Education
Master of science in Business management - Sales and Marketing
Richmond, The American International University in London
London 2022.09 - 2023.12
Bachelor of Arts - Management
ITM Institute of hospitality and tourism managemen
India Diploma of Higher Education - Management
London Institute of technology and management
LondonSkills
- Marketing campaign management
- Internet and email marketing
- Competitive and trend analysis
- Special events planning
- Direct marketing campaigns
- Customer relations
- Excellent time management skills
Languages
English
Fluent
Hindi
Native
Gujarati
Native
French
Beginner
Timeline
Senior customer service assistant
Sainsbury's
2023.09 - Current
Customer trading assistant
Sainsbury's
2022.09 - 2023.09
Master of science in Business management - Sales and Marketing
Richmond, The American International University in London
2022.09 - 2023.12
Business development manager
HBLF Shows
2022.02 - 2022.08
Assistant manager of business development
Bosetech Planner
2018.07 - 2022.01
Business development executive
Radeecal Communication
2017.03 - 2018.07
Bachelor of Arts - Management
ITM Institute of hospitality and tourism managemen
Diploma of Higher Education - Management
London Institute of technology and management