Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Akash Nandy

Ipswich

Summary

Accomplished IT professional with recent expertise in AWS services, including EC2, S3, RDS, VPC, IAM, and Lambda.

Proficient in Oracle database administration across versions 11g, 12c, and 19c. Skilled in Unix and Linux scripting, OEM monitor management, server performance assessment and monitoring.

Experienced with BMC ControlM, ServiceNow, HPSM, and NGAutofix. Demonstrated ability in client relationship management and team supervision. Adept at team management and coordination with a focus on mentorship and skill enhancement to foster team collaboration.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

AWS Infrastructure Admin

British Telecommunications
Ipswich, Suffolk
01.2024 - Current
  • Resolved technical issues quickly by leveraging expertise in troubleshooting servers, databases and networks.
  • Implemented enterprise-wide scalable operations on Amazon Web Services.
  • Analysed complex project server issues and worked on large enterprise and business-critical applications.
  • Worked with systems users to determine areas in need of improvement and gather requirements for updates.
  • Engaged in development and enhancement of IAM solutions, leveraging strong technical foundations.
  • Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
  • Ensured data security with regular audits of user accounts, permissions and access rights.
  • Standardised job tasks and trained junior team members on best practices and standards for optimum systems operations.
  • Conducted routine system backups to prevent data loss in incidents.
  • Handled critical database management tasks leading to optimised data retrieval times.
  • Maintained an organised database of available properties within the area; increased visibility for potential renters.

Oracle Database administrator

British Telecommunication
06.2017 - Current
  • Managed over 25 RAC databases across diverse production environments
  • Delivered 24x7 on-call support as primary contact for production database issue resolution
  • Monitored and identified database issues using OEM
  • Raised tickets on MOS for unidentified database bugs or patches
  • Analysed AWR reports to identify database performance issues
  • Optimised SQL queries to enhance execution efficiency and database performance
  • Managed database change requests using ServiceNow and HPSM tools
  • Handled database incidents and service requests through ServiceNow and NGAutofix tools
  • Performed Unix/Linux scripting and server administration for optimal backend performance
  • Supported seamless transition of RAC environments from on-premises to cloud solutions

2L application support

British Telecommunication
03.2015 - 06.2017
  • Rectified production environment failures through PLSQL package and procedure debugging
  • Implemented effective change planning to deliver tailored solutions for organisational needs
  • Handled customer concerns, scheduled calls and discussed potential solutions
  • Collaborated with teams to resolve complex issues within SLA, ensuring customer satisfaction
  • Maintained data warehousing protocols to ensure smooth production environment
  • Oversaw incident, change, and service management across various applications
  • Established data transfer interfaces with teams using XFB, FTP and materialised views
  • Monitored application batch processes using Control-M GUI to ensure seamless operations

Education

12th grade - Science

West Bengal Council of Higher Secondary Education
Kolkata, West Bengal
03.2008 - 03.2010

Skills

  • AWS EC2, S3, RDS, VPC, IAM, LAMBDA
  • Oracle 11g Administration
  • Oracle 12c Administration
  • Oracle 19c
  • Unix and Linux Scripting
  • OEM Monitor Management
  • Server performance assessment and monitoring
  • BMC ControlM
  • Oracle RDBMS Expertise
  • ServiceNow
  • HPSM
  • NGAutofix
  • Client relationship and team supervision
  • Team Management and Coordination
  • Mentorship and Guidance
  • Skill Enhancement
  • Team Collaboration

Custom

  • Best Team Award, Tata Consultancy Services Ltd
  • On Spot (Teams) Award, Tata Consultancy Services Ltd
  • Service & Commitment Award, Tata Consultancy Services Ltd
  • On the Spot Award – Best performer of the quarter, Tata Consultancy Services Ltd
  • Star of the Month award

Affiliations

  • Gaming, exercising, travelling, foodie

Accomplishments

    Xcelerate Victor Certificate 2x

    Star of the Month 2x

    Best Team Award

    On the Spot (Team) Award

    On The Spot (Personal) Award

Certification

Oracle Certified Admin (OCA)

Oracle Cloud Infrastructure (OCI fundamentals)

AWS, GCP, AZURE fundamentals

Languages

English
Fluent

Timeline

AWS Infrastructure Admin

British Telecommunications
01.2024 - Current

Oracle Database administrator

British Telecommunication
06.2017 - Current

2L application support

British Telecommunication
03.2015 - 06.2017

12th grade - Science

West Bengal Council of Higher Secondary Education
03.2008 - 03.2010

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Akash Nandy