Hi, I’m
Akash Kumar
New Delhi, Kumar,India
Summary
To obtain a scalable position for the purpose of sharing years of diverse Experiences thatReward all from continuing growth shared by other experiences. An aspiration to work in an Organization of repute where individual skills are recognized and rewarded. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in restaurants and Travel with over Six years of experience in Hospitality and tourism industry. Excellent reputation for resolving problems and improving customer satisfaction. Dynamic Bar and Restaurant Supervisor skilled in liaising between FOH and BOH teams to support patron satisfaction. Allocates resources and coordinates workflow for optimal productivity and memorable hospitality experience. Driven hospitality professional skilled in inventory management and supply chain operations. Upbeat and personable demeanour with commitment to quality service delivery. Oversees inventory to meet food and beverage needs. Ambitious student eager to apply hospitality experience to management role. Offers history of decisive leadership and precise attention to detail. Manages high-volume tasks and competing priorities in fast-paced environments.
Overview
9
years of professional experience
1
Certification
Work history
The Funky Monkey HostelGoa, India
Restaurant and Bar Manager
05 2023 - Current
Job overview
- Planned staffing levels based on evolving service demands.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Optimised customer experience by implementing exemplary service standards.
- Applied cocktail and mixology expertise to curate an appealing beverage menu.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Started a new journey by handling more responsiblities as an acting property manager.
- handle guest complaint,checkin - chechout process.
- property and room inventory managent.
HARAJUKU TOKYO CAFE Gurgaon , India
Food and Beverage Supervisor
12 2021 - 01 2023
Job overview
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Served consistent portions following recipes and control standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Worked with qualified chef to diversify menu with new offerings.
- Monitored food inventory and supplies to prevent waste.
Kylin Restaurant Delhi , India
Manager
2021.01 - 2021.12 (11 education.months_Label)
Job overview
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Recruited and hired top performers to add talent and value to department.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maximized performance by monitoring daily activities and mentoring team members.
Webbeds Gurgaon , India
Customer Service Associate
2020.01 - 2020.04 (3 education.months_Label)
Job overview
- Dealing with Hotels world wide for Booking confermation.
- Developed and actualized customer service initiatives to decrease wait times.
Oyo total holidays Noida , India
Customer Service Associate
2019.04 - 2019.12 (8 education.months_Label)
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Boosted sales revenue by skillfully promoting diverse service options.
- Resolved concerns with products or services to help with retention and drive sales.
- Sold international travel packages for countries like UAE,indonasia,malaysia,Singapore and Thailand.
Wanchai by kylin Delhi , India
Manager
2017.03 - 2019.03 (2 education.years_Label)
Job overview
- Promoted from TL to Manager.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Supervised labor costs and departmental expenses to remain in line with budget.
Wanchai by kylinDelhi , India
Team Leader
2016.02 - 2017.03 (1 education.year_Label & 1 education.month_Label)
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for internal and external groups.
- Led team of Ten members while providing exceptional customer service.
Cocoberry frozen yogurt Delhi, India
Crew Member
2015.07 - 2016.01 (6 education.months_Label)
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Became familiar with products to answer questions and make suggestions.
Education
CBSE
10th
CBSE Board
12th
Skylark institute of travel
Diploma from Travel Tourism And Hospitality Management
2.//2019
Skills
- Teambuilding
- Training and Developmenent
- Active Listening
- Planning and Coordination
- Dependable and Responsible
- Problem-Solving
- Quick learner
Certification
- Employee of the year from Select City walk ( My square food court).
- Best Employee of the month from Harajuku Tokyo Cafe.
- Specialized in Southwest Germany tourism. Cuckoo travel certificate.
Languages
Hindi
Native Language
English
Upper intermediate (B2)
Punjabi
Intermediate
Accomplishments
- Upsold additional products, increasing monthly revenue 10%
- Supervised team responsible for executing well on projects, leading to 15% increased revenue.
Timeline
Manager
Kylin Restaurant
2021.01 - 2021.12 (11 education.months_Label)
Customer Service Associate
Webbeds
2020.01 - 2020.04 (3 education.months_Label)
Customer Service Associate
Oyo total holidays
2019.04 - 2019.12 (8 education.months_Label)
Manager
Wanchai by kylin
2017.03 - 2019.03 (2 education.years_Label)
Team Leader
Wanchai by kylin
2016.02 - 2017.03 (1 education.year_Label & 1 education.month_Label)
Crew Member
Cocoberry frozen yogurt
2015.07 - 2016.01 (6 education.months_Label)
Restaurant and Bar Manager
The Funky Monkey Hostel
05 2023 - Current
Food and Beverage Supervisor
HARAJUKU TOKYO CAFE
12 2021 - 01 2023
CBSE
10th
CBSE Board
12th
Skylark institute of travel
Diploma from Travel Tourism And Hospitality Management