Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Akash Kadam

Cambridge

Summary

Award-Winning Customer Service Manager

Passionate about people and results, I bring a Master’s in Business and a proven track record in sales, marketing, and relationship management. Recognized for exceeding targets and delivering award-winning customer experiences, I excel at building meaningful connections and driving business growth. With expertise in event management and audience engagement, I craft innovative solutions that create lasting impact. Energized by challenges, I turn opportunities into success stories and consistently raise the bar for excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

Entain
08.2023 - Current
  • Develop data-driven strategies to enhance customer loyalty, resolve complaints, and offer personalized promotions.
  • Guide clients through seamless onboarding, build trust, and identify upselling opportunities for long-
    term success
  • Foster strong relationships by aligning services with client goals and providing high-quality support.
  • Proactively manage risks and resolve concerns quickly to improve customer satisfaction and ensure a
    positive experience.

Assistant Manager

TrueFitt & Hill
10.2019 - 10.2021
  • Developed and implemented performance improvement programs for staff, enhancing team
    efficiency and contributing to a 37% increase in client satisfaction at events.
  • Played a pivotal role in recruiting and onboarding over 30 team members, ensuring the formation of a cohesive and high-performing team for event operations.
  • Demonstrated strong leadership and communication skills, ensuring seamless coordination across event teams and consistently delivering exceptional attendee experiences.
  • Proficient in Microsoft Office and skilled in managing logistics, with hands-on experience in inventory management and visual merchandising for event setups.
  • Successfully balanced team leadership with operational responsibilities, ensuring smooth event execution and enhancing both staff and attendee satisfaction.

Senior Sales Marketing Executive

Honda
01.2017 - 10.2019
  • Boosted event attendance and engagement by 10% through targeted email campaigns and strategic content distribution, ensuring strong participation in automotive conferences and trade events.
  • Led global event marketing initiatives, creating a centralized strategy to enhance brand presence and maintain corporate identity across international conferences and expos.
  • Managed a comprehensive Global Event Calendar, integrating social media, trade shows, email promotions, and print advertising to ensure seamless coordination and cohesive event promotion

Sales and Marketing Executive

Hero
06.2015 - 12.2016
  • Consistently achieved and surpassed event attendance and engagement targets through strategic marketing initiatives and tailored promotional campaigns for conferences and industry events.

Education

MBA - Master of Business Administration | MBA

Anglia Ruskin University
Cambridge, Uk
05-2023

Skills

  • Business Relationship Management
  • Microsoft Office
  • Customer Relationship Management
  • CRM Systems
  • Project Management
  • Sales & Negotiation
  • Data Analysis
  • Event Management

Accomplishments

  • Manager's Award, Entain, Aug 2024.
  • Manager's Award, Entain, Nov 2023.
  • Manager's Award, Entain, Sep 2023.

Timeline

Customer Service Manager

Entain
08.2023 - Current

Assistant Manager

TrueFitt & Hill
10.2019 - 10.2021

Senior Sales Marketing Executive

Honda
01.2017 - 10.2019

Sales and Marketing Executive

Hero
06.2015 - 12.2016

MBA - Master of Business Administration | MBA

Anglia Ruskin University

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Akash Kadam