Akash Gurung
London
Summary
Dynamic and results-driven professional with extensive experience in transport operations, customer service, and team management. Proven expertise in driver scheduling, operational compliance, and resource allocation using Grampian (Trapeze DAS). Strong problem-solving and communication skills with a passion for delivering efficient and high-quality service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Bus Operator
Metroline
01.2025 - Current
- Operate buses professionally, ensuring safe and efficient transport for passengers
- Maintain up-to-date knowledge of local roads, traffic patterns, and speed limits
- Perform pre-trip inspections, ensuring all safety equipment is fully operational
- Adhere to strict route schedules, reporting delays and disruptions via iBus
- Ensure passenger safety and comfort, handling incidents and disruptions in line with company policies
Relief Forward Allocator (Assistant) & Bus Operator
Transport UK (Previously Abellio)
02.2023 - 11.2024
- Managed driver schedules for 1,000+ employees across two garages, ensuring compliance with transport regulations
- Utilized Grampian (Trapeze DAS) software for scheduling, resource allocation, and operational efficiency
- Coordinated with Management, Recruitment, Payroll, and Drivers to ensure seamless service coverage
- Handled driver holiday requests and duty swaps, maintaining optimal staffing levels
- Audited overtime dockets, identifying and reporting driver hour breaches
- Provided mentorship and training on safety protocols, operational procedures, and vehicle handling
- Delivered route learning for new drivers, ensuring familiarity with all necessary routes
- Collaborated with management, engineers, and controllers to optimize EWT (Excess Waiting Time) and On-Time Performance
- Managed VCRs, driver logs, and incident reports, ensuring compliance with company policies
Bus Operator
Transport UK (Previously Abellio)
02.2020 - 11.2024
- Operated buses safely, ensuring on-time performance and adherence to designated routes
- Conducted pre-trip inspections, verifying vehicle safety and compliance with regulations
- Provided exceptional customer service, ensuring passenger comfort and resolving concerns effectively
- Assisted in handling operational issues, ensuring minimal disruptions to service
- Maintained detailed records of trips, incidents, and passenger feedback
Front of House Staff
Wagamama
07.2015 - 03.2020
- Delivered exceptional customer service across 10+ high-traffic locations, including Heathrow Airport T5, Westfield, O2, and Waterloo
- Featured in Wagamama’s New York recruitment video, highlighting brand engagement
- Assisted in training new staff, contributing to team skill development and service enhancement
- Managed customer orders and complaints, ensuring efficient service and satisfaction
- Adhered to strict health and safety guidelines, maintaining high food and service standards
Co-Founder / Manager
Golden Sip
03.2013 - 07.2015
- Led daily operations, coordinating staff schedules and ensuring smooth service delivery
- Developed leadership and problem-solving skills, enhancing team performance through targeted training
- Managed catering bookings, negotiating contracts and maintaining client satisfaction
- Executed strategic growth initiatives, driving profitability and business expansion
- Provided outstanding customer service, both in-person and through direct communication
Education
EDI (NVQ Level 2) - Passenger Transport Driver - Bus, Coach & Tram
Realise
01.2020
NVQ Level 3 - IT Support & Microsoft Certification
Zenos IT Academy
01.2010
Microsoft Certified Desktop Technician -
Zenos IT Academy
01.2010
Skills
- Scheduling
- Compliance
- Resource Allocation
- Grampian (Trapeze DAS)
- Blink
- IBus
- Microsoft Office Suite
- Customer Service
- Conflict Resolution
- Mentorship
- Training
- Coaching
- Safety
- Procedures
- Vehicle Operation
- Defensive driving
- Transport Regulations
- Health & Safety Protocols
- Microsoft Certified Desktop Technician
- Troubleshooting
- IT Support
- Multilingual Communication
- Fluent in English
- Fluent in Hindi
- Fluent in Nepalese
- Fluent in Urdu
Languages
English
Nepalese
Hindi
Urdu
Interests And Passions
- Transport & Management – Passionate about logistics, operations, and team leadership
- Technology – Enthusiastic about IT systems, troubleshooting, and digital solutions
- Music & Acting – Enjoy performing and engaging in creative arts
- Cooking – Love exploring different cuisines and experimenting with new recipes
Qualifications And Certifications
- EDI (NVQ Level 2) – Passenger Transport Driver - Bus, Coach & Tram, Realise, (2020)
- NVQ Level 3 – IT Support & Microsoft Certification, Zenos IT Academy (2010)
- Microsoft Certified Desktop Technician, Zenos IT Academy (2010)
- CPC (Certificate of Professional Competence) (2020)
Timeline
Bus Operator
Metroline
01.2025 - Current
Relief Forward Allocator (Assistant) & Bus Operator
Transport UK (Previously Abellio)
02.2023 - 11.2024
Bus Operator
Transport UK (Previously Abellio)
02.2020 - 11.2024
Front of House Staff
Wagamama
07.2015 - 03.2020
Co-Founder / Manager
Golden Sip
03.2013 - 07.2015
NVQ Level 3 - IT Support & Microsoft Certification
Zenos IT Academy
Microsoft Certified Desktop Technician -
Zenos IT Academy
EDI (NVQ Level 2) - Passenger Transport Driver - Bus, Coach & Tram
Realise
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