Akash Gupta
Basti,Uttar Pradesh
Summary
Experienced professional with focus on building and maintaining strong client relationships. Capable of driving customer satisfaction and business growth through tailored strategies and effective communication. Skilled in conflict resolution and fostering long-term partnerships.
Work history
Relationship Manager
ICICI Bank
Gorakhpur, India
10 2022 - Current
- Manage process day to day operation call intake, teller counter, customer queries & complaints, Handle Walk-in-Customers, RTGS, Clearing etc.
- Taking care of audit related queries.
- Responsible for generating business for various banking products like Saving & Current Account, Personal Loan, Home Loan, BLG, Life Insurance, General Insurance & MF etc.
- Established strong client relationships by providing exceptional customer service.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
Education
M.Com - Commerce
69%
B. Com -
5.9(SGPA)
XII - Commerce
73.4%
X -
6.8(CGPA)
Skills
- Microsoft Office
- Business development
- Customer service
- Account acquisition
- Insurance decisions
- Investment planning
- Operations management
- Due diligence
Languages
English
Fluent
Hindi
Fluent
Personal Information
- Father's Name: Sanjay Kumar Gupta
- Mother's Name: Late Savitri Devi
- Date of birth: 08/01/1998
- Gender: Male
- Nationality: Indian
- Marital status: Married
Custom
I hereby declare that all the information provided above is authentic to the best of my knowledge and can be verified. I promise to abide by all the norms of your esteemed organization.
Timeline
Relationship Manager - ICICI Bank
10 2022 - Current
IGNOU - M.Com, Commerce
National Post Graduate College, Lucknow - B. Com,
Saraswati Vidya Mandir Rambagh, Basti - XII, Commerce
Saraswati Vidya Mandir Rambagh, Basti - X,